Tool & Automation

6 months ago

Chennai, India Royal Enfield Full time
Job Requirements

Position Title

Tools & Automation


Reports To

Manager


Function

Information Technology


Job Grade

Deputy Manager


Job Purpose

This position is primarily responsible for the strategic and technical implementation and on-going support

of the business process automations. The position is responsible to drive & manage digitization across the

IT landscape.


Key Responsibilities

  • Study the Business processes and identify the areas for automation
  • Identify, implement and track Automation projects and effectiveness.
  • Own the governance framework for Automation processes in IT
  • Responsible for the delivery of automation that is secure, efficient, and accurate.
  • Coordinate with the business stakeholders and agency responsible for designing and building the automation.
  • Own the ITSM tool for RE and ensure end-to-end new implementation and enhancement of the tool.
  • Configuration of workflows in ITSM tools for SRs, CRs, and others.
  • Development of tools to instrument internal support and operational processes.
  • Work closely with Delivery and Operations to develop an end-to-end automated platform.
  • Analyzing and understanding the IT processes
  • Resolve issues that arise in day to day running of automated processes and provide timely responses and solutions as required.
  • Roll out of AI bot for other use cases.
  • Managing the relationship with the business team at the site to understand their business requirements and translate them into IT solutions.
  • Maintain high performing service support functions including an IT Service Desk, Desktop Support, and VIP Support
  • Able to manage multiple plants and office locations for providing seamless IT support & infrastructure enablement.
  • Responsible for Capacity planning, Asset governance, and Inventory management for the site requirements.
  • Coordinate all infrastructure planned or unplanned activities and ensure proper communication to the stakeholders.
  • Regular governance of Support partners for efficient IT support.
  • Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes
  • Get the analysis done of Incident trends, and recommend actions, get those implemented.
  • Act as an escalation point for unresolved and escalated tickets.
  • Project Management and Project execution
  • Manage the desktop computing environment to ensure that laptops, PC’s and other devices are built and maintained to high standards of performance and security.
  • Operational & enhancement support for Plant applications.
  • Manage business stakeholders.


Work Experience

Education

Bachelor of Engineering / Bachelor of Technology / Master of Computer Application / Diploma in Systems / Engineering


Experience

  • 6+ years of relevant experience in implementing and managing various tools.- ITSM, ITAM, Event Correlation, Application performance Monitoring, Network performance Monitoring, Server Monitoring and Automation tools like Ansible, Selenium etc.
  • Experience in providing Technical Support
  • Experience in Manufacturing / Automotive industry


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