Programme Manager GSC

Business: Risk & Compliance Transformation (RCT)

Open positions: 1

Role Title: Programme Manager GSC’s

Global Career Band: 4

Location: India/ Bangalore, Hyderabad, Kolkata

Why join us?

Role:

Transformation:

The role holder will work in Risk and Compliance Transformation (RCT) which manages the Change the Bank investment portfolio and associated transformation activity on behalf of and across the Risk and Compliance function globally. It is accountable for the global, cross functional change agenda, delivering mandatory/regulatory and strategic change programmes on behalf of Global Risk and Compliance, in partnership with regional teams and in support of business partner control needs. It designs, leads and delivers large scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines, including system, people and process changes, ensuring the change programmes adhere to the change standards laid out by HSBC and using mandated tools and methods.

Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub function which is responsible for providing services to ensure the efficient and effective management and operational running of the function.

Function:

The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance. This is done in support of HSBC’s regions and global lines of business.

Risk & Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the business teams and HSBC to meet its regulatory commitments and covers key areas such as money laundering, sanctions and anti-bribery and corruption.

What you’ll do:

Principal Accountabilities: Value Creation

Oversees the development of a well-defined programme plan. Coordinates planning across multiple Project Managers and delivery partner teams. Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Working with Delivery Directors / Programme Directors obtains buy-in and collaborates and influences senior management stakeholders for all key programme plans, commitments and changes. Proactively determine, analyse and identify performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget. Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Baselines the plan requirements, design, budget and scope during Programme Definition. Manages changes through the change control process. Challenges and intervenes where there is scope creep, budget overrun, plan slippage and benefits. Obtain sponsor and stakeholder sign-off for deliverables, formally close programme, assess stakeholder satisfaction and capture feedback. Captures key learns from each programme and feeds back into methodologies and best practice. Anticipates and identifies existing or emerging risks/issues. Oversees the tracking of strategic programme risks/issues/dependencies, assesses the impact on the benefit realisation for the programme and takes action to minimise impact, actively challenging and removing obstacles. Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment. Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes. Acts as a change leader with the business leadership and business sponsor – a visible and clear leader for the programme and the delivery of its outcomes and benefits. Identifies and removes barriers to programme success. Promotes pace and energy within the team and leads by example.

Principal Accountabilities: Operational Performance

Adheres to the Groups standard tools and methodologies, HSBC Change Framework and Clarity. There must be consistent use of agreed tools and methodologies to track progress, issues, risks, dependencies, planning value, funding and resources Produces a well-defined programme plan in Clarity, sets the key workstreams, milestones and outcomes and key results and assigns responsibilities/resource Demonstrates effective financial skills to develop and manage a detailed business case, including investments, detailed benefits and link to overall finances of the business Provides timely reports on programme status, risks and issues, evaluating programme performance based on management information Reviews and constructively challenges project / workstream status reports and ensures all aspects of programme performance are being managed effectively Manages and reports on the programme budget, acting on any variance and promoting good budget control across the programme’s workstreams Understands the non-financial risks and conduct impacts of change from the outset to enable execution of the change safely so that it delivers the sustainable outcomes we are targeting for our customers. Manages and reports project risks, issues and dependencies, promoting good risk management across the programme’s workstreams Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered Promotes and takes accountability for programme quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken Ensures programme and project teams follow quality assurance processes and the HSBC Change Framework Work with the Risk & Compliance Transformation Resource Team to source programme support Ensures governance processes and decisions are applied consistently, including engaging the programme sponsor and stakeholders effectively Use standardised programme metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuring accurate and responsible status reporting. Escalating, coordinating any mitigants or remedial action. Manages, measures and tracks change impacts on the programme.

Principal Accountabilities: Capability and People Development

Identifies the resource requirements of the programme, requesting the appropriate resource by skill set and/or experience, through the Risk & Compliance Transformation Resource Team. Works with the business and delivery partners to ensure adequate resource is provided to the programme Efficient and appropriate use of resources forming an effective programme leadership team, with the right blend of skills and good working relationships Ensures good project induction and orientation – the team understand the programme context; programme and workstream structure/content, stakeholder importance and how this links to HSBC strategy Defines high level responsibilities and objectives for project and programme teams As a role model, encourage collaboration and teamwork within the programme and with other teams Able to form effective multi-disciplinary teams Maintain a strong focus on people development and ensure programme resources receive any necessary training and support Provides regular constructive feedback and coaching to individuals to support their development and career progression Drive a performance-based culture to improve and drive efficiencies and performance including the effective management of underperformers Leads performance management process around Goal Setting, ongoing Everyday Performance and Development conversations and Fairness Reviews within the programme Promotes the Group’s Values and strategy by creating a positive work environment and promoting teamwork to drive engagement

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

Management and control of change programme with ambitious goals and high change requirements Defining the approach and dealing with complex requirements and unique projects – often one-off initiatives Management of stakeholders and sponsors Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case Managing complex teams and working with multiple delivery and business partner teams Requirements

What you will need to succeed in the role:

Knowledge & Experience / Qualifications

Knowledge

Proven understanding of delivery methodologies and best practice techniques Understanding of how change drives benefits for customers and other stakeholders Knowledge of the external environment – regulatory, political, competitors etc.

Experience

Proven ability to work across regions whilst maintaining a global perspective Demonstration of commerciality with strong financial acumen Proven ability to work with senior stakeholders and business sponsors Evidence of ability to make key strategic decisions Delivery of large-scale complex programmes at pace, developing high performing interchanging teams to support delivery at each stage Strong people and team management experience Proven implementation, change management and benefits realisation experience

Capabilities

Business Case & Benefits Realisation Delivery at Pace Engaging and influencing with Customers/Stakeholders/Colleagues Delivering Change Through People Financial and Budget Management Global Mindset Managing and Developing People & Teams Managing Change and Implementation Managing Programmes & Projects Inc. Risks & Issues Management Problem Solving & Critical Thinking Tracking, Reporting & Governance Working in a dynamic environment Working Responsibly

Qualifications

Agile (Scrum, SAFe, Kanban etc.) - Desirable Project Management Professional (PMP) - Desirable Managing Successful Programmes (MSP) – Desirable

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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