Deputy Manager

4 weeks ago


Nashik, India WNS Global Services Full time
Job Description
  • Should have KYC and/or BGV domain Experience and knowledge (preferable)  
  • Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders
  • Team handling experience
  • Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
  • Deployment and Strengthen the Quality Assurance Framework for the Business
  • Team handling and taking care of quality related deliverables per QSD/SOW
  • Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients
  • To meet the monthly Sampling numbers as per the target
  • Identify and implement the Process improvement opportunities
  • Ideation drive to improve the process
  • Quality reporting and Presentations
  • Perform Error/Trend Analysis & Complete RCA for all the errors identified

Qualifications
  • Graduate
  • Good command over MS Office
  • Good Excel / Power point Knowledge
  • Interpersonal Skills
  • Good Communication Skills

Additional Information

 

  • Quality Domain & AML KYC /BGV knowledge and experience
  • Analytical skills and time management
  • Excellent Communication skills – verbal and written
  • Coaching and Feedback
  • Conflict Management
  • Interpersonal skills and people skills
  • Eye for Detail


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