Operations Assistant

3 weeks ago

Gurugram, India HRhelpdesk Full time

The company is a well knownSingapore based coffee house opening its outlet inGurugramIndia.

Job Title :OperationsAssistant

Responsibleto : StoreManager

RoleSummary:

Greet the customers take ordersand create quality Coffee House beverages and snacks and food(training provided). Also maintain and clean the Store and performother necessary services asassigned.

Responsibilities:

Greet customerswith a smile as they arrive at the Coffee House outlet and assistin orders

Prepare andprovide quality beverages and snacks and food consistently for allcustomers by adhering to defined recipe presentation standards andtrainingprovided
Sell foodaccessories displayed on store like cookies etc. to customersvisiting theStore
Handle paymenttransactions efficiently anddiligently
Clear the platesand table after the customers have consumed and wash up dishes andcups
Educatecustomers by presenting and explaining the beverages and snacksmenu
Maintaininventories by replenishing and organizing supplies of foodingredients based onFIFO
Assist insorting storing distributing ingredients and catering set up
Responsible forand efficiently maintain daytoday operations of housekeeping andhighest food safety standard cleanliness andhygiene
Keep equipmentoperating by following operatinginstructions
Ensure that thecomplaints are resolved in a positive manner keeping customershappy ensuring recurringbusiness
Ensurecompliance with all safety regulations of assigned tasks and ensurea clean and safe working environment with active participation inthe health and safety initiative
Anyother job duties assigned by StoreManager




Requirements



Cateringknowledge skills and abilities required (not essential trainingwill beprovided)

Preferably1 year working experience in catering or caf operations. Previousexperience in a retail or coffee shop environment anasset

CashHandling experience preferred including the use of point of salessystem

Excellentcustomer service skills

Strongverbal communicationskills

Detailoriented and works with a high degree ofaccuracy

Abilityto multitask in a fastpaced environment

Mustbe extremely responsible with integrity and ability to maintainconfidentiality and discretion

Maintaincalm demeanor during period of high volume or unusual events tokeep store operating to standard

Characteristics:

Highenergy passionate and resilient

Impactfulteam player

Humbleand good sense ofhumor

Maturityprofessionalism and consciouspresence

Smarthonest and diligent

Basicbusiness acumen and positivemindset

Basicawareness in cost savings in waste management and foodcost

Goodcommunication skills and basic logistics awareness

Resultoriented and collaborative teamwork

Working Conditions:

Mustbe able to work flexible hours including evenings weekends andholidays

Requiredto move lift carry pull and place objects as required in theoutlet

Standsit or walk for an extended period of time

Reachoverheads and below the knees including bending twisting andpulling as required in the course of store operations



BenefitsBestIn the industry
Cateringknowledge, skills and abilities required (not essential trainingwill be provided) Preferably 1 year working experience in cateringor caf operations. Previous experience in a retail or coffee shopenvironment an asset Cash Handling experience preferred, includingthe use of point of sales system Excellent customer service skillsStrong verbal communication skills Detail oriented and works with ahigh degree of accuracy Ability to multi-task in a fast-pacedenvironment Must be extremely responsible with integrity andability to maintain confidentiality and discretion Maintain calmdemeanor during period of high volume or unusual events to keepstore operating to standard Characteristics: High energy,passionate and resilient Impactful team player Humble and goodsense of humor Maturity, professionalism and conscious presenceSmart, honest and diligent Basic business acumen and positivemindset Basic awareness in cost savings in waste management andfood cost Good communication skills and basic logistics awarenessResult oriented and collaborative team work Working Conditions:Must be able to work flexible hours including evenings, weekendsand holidays Required to move, lift, carry, pull and place objectsas required in the outlet Stand, sit or walk for an extended periodof time Reach overheads and below the knees, including bending,twisting and pulling, as required in the course of storeoperations

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