Assistant Manager

3 weeks ago

Pune, India WNS Global Services Full time
Job Description

Deputy Manager/Assistant Manager - QualityReportingThe role holder will report to Account Quality ManagerJob Purpose and RoleDeliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAUPrimary Duties & Responsibilities• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets• Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance • Ensure continued calibration to the quality framework • Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting• Facilitate Kaizen initiatives within the team• Accountable for customer complaint resolution process• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook• Responsible for timely & accurate reporting, updates and business insights• Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoringDesired Experience and Skills • Graduate / Post Graduate• Overall work experience of minimum 4-5 yrs.; minimum 2-2.5 yrs. experience in Quality• Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms• Excellent Communication skills - written & verbal• Working knowledge of Excel & PowerPoint• Should have analytical bent of mind • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset


Qualifications

Graduate/Post Graduate


Additional Information

  • English Teacher

    12 hours ago

    Pune, India HR Assistant Full time

    This is with reference to a Urgent mandate with our client. The details are given below - **Designation**: - English and EVS for grade 1&2. **Location-** Pune (Wakad) **Job description** **Responsibilities** - Planning course material and activities - Assessing the students’ progress (e.g. homework, exam grades, etc.) - Building trusting relationships...

  • Real Estate Assistant

    7 days ago

    Baner, Pune, Maharashtra, India Realty Assistant Private Limited Full time

    **Job Summary** We are looking for a high-performing Sales managers to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management **Responsibilities**: **Connect...

  • Assistant Manager

    1 week ago

    Pune, India WNS Full time

    Job Description: Support the accounting team to ensure departmental objectives are achieved. Assist in portfolio level review and completion of monthly financial results and variance analysis for management. Contribute to quarterly quality assurance reviews on financial working papers. Review team outputs for management and co-owners including cash flows,...

  • Assistant Manager

    1 week ago

    Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Assistant Manager Global Service Operations, Career Progress Consultants in Pune for 4 - 7 Year of Experience on

  • Assistant Manager

    13 hours ago

    Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Assistant Manager Global Service Operations, Career Progress Consultants in Pune for 4 - 7 Year of Experience on

  • Assistant Manager

    1 week ago

    Pune, Maharashtra, India timesjobs Full time

    Assistant Manager - Global Service OperationsDate: 29 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified...

  • Assistant Manager

    13 hours ago

    Pune, Maharashtra, India timesjobs Full time

    Assistant Manager - Global Service OperationsDate: 29 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified...

  • Assistant Manager

    1 month ago

    Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Assistant Manager Customer Service Operations Customer Service Operations B3101_2, Career Progress Consultants in Pune for 4 - 7 Year of Experience on

  • Assistant Manager

    13 hours ago

    Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Assistant Manager Customer Service Operations Customer Service Operations B3101_2, Career Progress Consultants in Pune for 4 - 7 Year of Experience on

  • Assistant Manager

    2 weeks ago

    Pune, India Allianz Services Full time

    Designation- Assistant Manager - Customer Service (International Voice Process) Experience - 6 to 12 years Job Location – Allianz Services, Kharadi , Pune Qualification: Graduation Job Requirement: Experience working in International Voice Process Knowledge in Motor or Property Insurance (desirable) Excellent communication and team management...

  • Assistant Manager

    4 weeks ago

    Pune, Maharashtra, India timesjobs Full time

    Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2Date: 7 Jan 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for managing customer queries related to all services and solutions delivered, including diagnosing and resolving complex technical issues in respective areas of...

  • Assistant Manager

    13 hours ago

    Pune, Maharashtra, India timesjobs Full time

    Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2Date: 7 Jan 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for managing customer queries related to all services and solutions delivered, including diagnosing and resolving complex technical issues in respective areas of...

  • Assistant Manager- Materials

    2 weeks ago

    Pune, India Hyatt Corporation Full time

    Assistant Manager- Materials Hyatt Regency Hyatt Regency Pune IN - MH - PuneProcurement and PurchasingEntry Level ManagerFull-timeReq ID: PUN001729Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee,...

  • Assistant Manager

    1 month ago

    Pune, Maharashtra, India timesjobs Full time

    Assistant Manager - Customer Service Operations (Customer Service Operations) - B3201_2Date: 16 Oct 2023Location: Pune, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and...

  • Assistant Manager

    12 hours ago

    Pune, Maharashtra, India timesjobs Full time

    Assistant Manager - Customer Service Operations (Customer Service Operations) - B3201_2Date: 16 Oct 2023Location: Pune, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and...

  • Presales Executive

    1 month ago

    Pune, Maharashtra, India Realty Assistant Private Limited Full time

    We are looking to hire an experienced, customer-oriented Inside sales Executive to utilize inbound and outbound telephone calls to achieve sales targets. The Inside sales Executive’s responsibilities include crossselling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as...

  • Assistant Sales Manager

    2 weeks ago

    pune, India PreLaunch Realty Pvt Ltd Full time

    Company DescriptionPreLaunch Realty Pvt Ltd is a real estate broker company based in Pune. Since its inception in 2017, the company has been offering a wide range of real estate services and products through its extensive network of cooperating brokers and developers.Role DescriptionThis is a full-time on-site role as an Assistant Sales Manager at PreLaunch...

  • Assistant Manager

    7 days ago

    Pune, India Hyatt Corporation Full time

    Assistant Manager - Finance Hyatt Regency Hyatt Regency Pune IN - MH - PuneAccounting/Finance/TaxEntry Level ManagerFull-timeReq ID: PUN001789Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and...

  • Assistant Sales Manager

    2 weeks ago

    Pune, India PreLaunch Realty Pvt Ltd Full time

    Company DescriptionPreLaunch Realty Pvt Ltd is a real estate broker company based in Pune. Since its inception in 2017, the company has been offering a wide range of real estate services and products through its extensive network of cooperating brokers and developers.Role DescriptionThis is a full-time on-site role as an Assistant Sales Manager at PreLaunch...

  • Assistant Sales Manager

    2 weeks ago

    pune, India PreLaunch Realty Pvt Ltd Full time

    Company Description PreLaunch Realty Pvt Ltd is a real estate broker company based in Pune. Since its inception in 2017, the company has been offering a wide range of real estate services and products through its extensive network of cooperating brokers and developers. Role Description This is a full-time on-site role as an Assistant Sales Manager at...