Technology Analyst

3 weeks ago


Bengaluru, India Infosys Full time
Responsibilities Should be having understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.•Manage the team of analysts who support end user's IT tickets and act as SME for them. •Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.•Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Educational Requirements ME,BE
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