Professional Services Consultant

4 months ago

Hyderabad, India Kofax Full time

The Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being the subject matter expert in the configuration and customization of Tungsten Automation Corporation products.

 

Key Responsibilities

The primary responsibilities of this position includes the following but not limited to 

  • Consultants are expected to provide first-class customer service while managing multiple projects concurrently. They must demonstrate strong organizational skills and be able to professionally communicate with customers, management, and other members of the Professional Services, Sales, and Product Development and Support teams.
  •   Consultants must work efficiently in a team environment and provide consistent communication and project documentation to the customer and other team members such as project managers and other consultants. They must also demonstrate the ability to apply technology to provide solutions for business needs.
  •   Consultants are responsible for technical component delivery and assumes responsibility for testing the application code to verify that programs follow standards and meets technical specifications. The Consultant will actively participate in work groups and work sessions with functional and technical consultants.
  •  As part of a rapidly growing company, it is also highly encouraged to develop professional skills and take advantage of given opportunities for advancement.
  •   An extensive training program is provided as part of the consultant onboarding program that includes extensive software training as well as shadowing experienced consultants in solution design and implementations.


Required Skills
  • Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
  • Multiple language skills are a plus (E.g., French, German, Dutch, etc.) 
  •   Consultative communications style, effective listener
  • Work collaboratively with team members, understand team objectives and help team meet these objectives
  • Understand customer’s goals and objectives
  •  Adhere to established work schedule and plans
  • Demonstrate attention to detail
  • Good communication and analytical skills and will have the ability to identify and resolve technical problems. You will be a team player with excellent organization skills, be self- motivated, willing to learn and develop in a technical SAP ABAP environment.
  • Demonstrate strong listening skills, asking questions to clarify for understanding
  • The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented
  •  Strong technical, analytical, and problem solving/troubleshooting skills
  •  Escalate support issues with appropriate internal resources when necessary
  • Transfer/share technical knowledge to others team members
  • Accurately and professionally document all work
  •  Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
  • Ability to work alternative shift client hours when necessary
  • Ability to travel to customer project locations as needed


Required Experience

Qualifications

  • Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective

·    Bachelor’s Degree or equivalent in Computer Science, Information Systems or related specialization.  CA/CPA/MBA finance is a plus

  • 4+ years experience successfully implementing Tungsten Automation Corporation, SAP or equivalent products

·    A good understanding of SAP ECC6 or later. You will have a good knowledge of ABAP and will ideally have a minimum of 24 months of ABAP development in a commercial software environment, within at least one full project lifecycle. And at least 4 years of SAP experience.

·     Good ABAP skills, ideally with some knowledge of FICO/MM, looking for a wide ranging and varied set of challenges and an opportunity to develop their career. Experience of Sales Orders, Order Requisitions, Project Systems, SRM, BW and SAP PI will be of benefit.

·      Ability to collect and document business requirements, technical requirements and process flows

·      SAP Development Experience in at least two of the following modules: FI, CO, MM, SD, PS and BW

·      Experienced in Producing Functional and Technical Specifications

·      Good understanding of ABAP Objects. SAP BW/BI an advantage

·      Extensive experience of Enhancing standard SAP functionality using User Exits and BADI’s, BTE’s

·      Able to create and maintain Archives using SAP Content Server

·         Consultants will have excellent programming knowledge in SAP development and testing. The Consultant must be capable of following the standard life cycle development process and will work closely with our functional configuration consultants to ensure accuracy and completeness of functional requirements and development of ABAP programs, according to specifications.

 

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets

 

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

  • Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
  • Multiple language skills are a plus (E.g., French, German, Dutch, etc.) 
  •   Consultative communications style, effective listener
  • Work collaboratively with team members, understand team objectives and help team meet these objectives
  • Understand customer’s goals and objectives
  •  Adhere to established work schedule and plans
  • Demonstrate attention to detail
  • Good communication and analytical skills and will have the ability to identify and resolve technical problems. You will be a team player with excellent organization skills, be self- motivated, willing to learn and develop in a technical SAP ABAP environment.
  • Demonstrate strong listening skills, asking questions to clarify for understanding
  • The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented
  •  Strong technical, analytical, and problem solving/troubleshooting skills
  •  Escalate support issues with appropriate internal resources when necessary
  • Transfer/share technical knowledge to others team members
  • Accurately and professionally document all work
  •  Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
  • Ability to work alternative shift client hours when necessary
  • Ability to travel to customer project locations as needed

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