EP&P Analyst, Service Desk

3 weeks ago

New Delhi, India Boston Consulting Group Full time
WHAT YOU'LL DO

The Service Desk Analyst/Associate will primarily be the first point of contact for internal & external users facing issues or inquiries related to Procurement and Payables. The primary goal will be to resolve issues efficiently, contribute to improving our procurement processes, and ensure the smooth operation of payable activities. This role requires excellent problem-solving skills, a deep understanding of procurement and financial processes, and the ability to communicate effectively with various stakeholders.

• Provide first-level support for any inquiries or issues related to procurement and payables.
• Record, track, and resolve service desk tickets in a timely and accurate manner.
• Collaborate with the Procurement and Finance departments to enhance procurement strategies and payable operations.
• Develop and maintain documentation for procurement and payable processes and procedures.
• Train and guide users on procurement and payable systems and practices.
• Participate in the implementation of Service Desk software solutions.
• Generate reports and insights on procurement and payable activities for senior management.
• Assist in ensuring compliance with financial policies and regulations.


YOU'RE GOOD AT

• Highly self-motivated with the ability to drive change in a global organization with minimum supervision
• Strong verbal and written skills.
• Highly Service-oriented, anticipates the needs of others and work proactively to seek opportunities to support others
• Convey a strong positive personal and professional image with excellent standards of professional behavior and ethics
• Team player, highly motivated, energetic, resourceful, and friendly
• Timely, flexible, and able to work under pressure
• High level of initiative and resourcefulness
• Comfort with ambiguity and iterative process


YOU BRING (EXPERIENCE & QUALIFICATIONS)

• University degree or equivalent
• 2+ years of experience preferably in a service desk role preferably in a finance or procurement function
• Experience of managing SLA and performance for support
• Excellent interpersonal skills and oral and written communication skills with experience of managing multi geographies across time-zones
• Proficiency in Microsoft suite (Word, Excel, and PowerPoint),
• Proficiency in Purchase-to-pay tools (e.g., Coupa, SAP, Oracle, etc.)
• Proficiency in HelpDesk ticketing software (ServiceNow, Zendesk, Jira etc.)


YOU'LL WORK WITH

BCG spends ~$1.3Bn on goods and services across the firm globally. Global Procurement is BCG's in -house central procurement function, which supports the organization and our offices with operational and strategic procurement. Global Procurement has generated material value from our suppliers, reduced risk and delivered cost savings to BCG over the past 5 years. We continue our transformation to define and implement strategies, organization, systems and policies to create a sustainable operating model. BCG is a highly matrixed firm where purchasing decisions are often taken at the local level, therefore this transformation will be carried out with high levels of stakeholder engagement, alignment and collaboration. Our team is located in various regions (London, Boston, New Delhi and Munich) and we work very closely with each other. We learn from, and challenge each other daily.


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