Guest Service Associate

2 months ago


Kochi, India AccorHotel Full time
  • To provide courteous professionalefficient and flexible service at all times followingibis standards.
  • To perform all dutiesand tasks in the assigned place of work
  • To beentirely flexible and adapt to rotate within the different subdepartments of the Food & Beverage division or any otherdepartment of the hotel as assigned.
  • To befully conversant with all services and facilities offered by thehotel.
  • To perform opening and closingprocedures established for the place of work asassigned.
  • To have a thorough understanding andknowledge of all food and beverage items in the menu and theability to recommend Food & Beverage combinations and upsell alternatives.
  • To ensure that the place ofwork and surrounding area is kept clean and organized at alltimes.
  • To monitor operating supplies and reducespoilage and wastage
  • To handle guest enquiriesin a courteous and efficient manner and report guest complaints orproblems to supervisors if no immediate solution can be found andassure follow up withguests.

Qualifications:

  • Priorexperience with Luxury Hotel in the samecapacity
  • Strong operational technical knowledgeOutstanding personality and unmatched levels of energy enthusiasmand commitment.
  • Excellent multi tasking problemsolving service orientation and interpersonal team skills Displayshigh level of flexibility initiative sincerity and teamwork

RemoteWork :

No


EmploymentType :

Fulltime



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