Training Supervisor

6 months ago


Bengaluru, India Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About the role…

The Training Supervisor develops, implements, and oversees training programs. Responsibilities include assessing needs, designing curriculum, delivering training, and evaluating effectiveness. Collaboration with department heads to address skill gaps is key.

What We Offer…

Insurance coverage for employees and their families, including parents.

Gratuity is given to employees after three years with the company upon leaving

Competitive rewards cover career growth, family, wellness, finances, and retirement

Paid Time off: You're entitled to 13 days of paid leave and 12 sick/casual days each calendar year, plus company-declared public holidays. 

Internet reimbursement (Quarterly basis)

Shift Allowance and transport facility, if applicable, are paid based on actual shift timing

YOU'LL GET TO…

Training Needs Analysis: Assess organizational needs, identify skill gaps, and analyze training requirements.

Curriculum Development: Design and create engaging training programs and materials.

Training Delivery: Facilitate sessions, adapt methods for diverse learning styles.

Training Evaluation: Evaluate program effectiveness, collect feedback, and recommend improvements.

Continuous Improvement: Stay updated on industry trends, enhance existing programs.

Budget Management: Manage training budgets, source external providers if needed.

Compliance and Documentation: Ensure regulatory compliance, maintain accurate records, prepare reports.

THE IDEAL CANDIDATE…

10+ years of relevant qualifications; Project Management desirable.

Proven team management and change management experience.

Excellent presentation, facilitation, and communication skills.

Proficiency in virtual training platforms.

Experience in B2B customer service.

Fluency in English; additional languages are a plus.

Experience in customer satisfaction surveys, audits, and corporate training.

Thanks and regards,

Runa

TA Team

Category: Customer Support
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