Front Office Associate

Found in: Talent IN C2 - 3 weeks ago


Gurugram, India The Indian Hotels Company Limited Full time

Job Responsibilities


Responsibilities:

Handling group bookings and check-ins and check-outs. To maintain a physical count of all room keys in each shift To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details. In case the guest avails of a package offer get the required documents (ticket/voucher). For a walk in guest, informs the duty manager and the security while checking in the guest. For a foreign guest, takes down the passport details and returns the passport back to them To co-ordinate with airport reps in movement of airport coaches To ensure departure calls are done as scheduled To ensure welcome experience target scores are achieved during check-in’s To ensure availability of welcome amenities To ensure personalized luggage tags are received by 11am To achieve check-out experience as per GSTS targets Guest interaction at check I/O to get valuable guest feedback. Keep the keys and personal stationary ready to facilitate express check-in. Preparatory checks for arrivals along with checking late night arrivals. Ensure special personalized attention to guests like call screening of single ladies, finding and sharing preferences, etc Take steps to ensure delight for guests – special occasions – birthdays/ anniversaries.

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    Found in: Talent IN C2 - 3 weeks ago


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    Found in: Talent IN C2 - 5 days ago


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    Found in: Talent IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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  • Front Office Specialist

    Found in: Talent IN C2 - 3 weeks ago


    Gurugram, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

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    Found in: Talent IN C2 - 3 weeks ago


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    Found in: Whatjobs IN C2 - 3 weeks ago


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