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PTC Cloud NOC Technician, Associate

2 months ago

Gurugram, India PTC Full time

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just 
imagine a better world, we enable it.


Job Title- PTC Cloud NOC Technician, Associate
Job Location: Gurgaon


About Role:
• Resource will be a part of Cloud Commercial Ops NOC team
• You will be a part of highly diverse PTC Cloud Services Delivery Team which works for Multiple customers across the Globe

Day-To-Day:
• Consumes monitoring platforms and reacts to alerts in order to keep the environment running optimally
• Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues
• Identifies broken monitors and fixes them using tools and scripts to ensure that the whole environment is reporting correctly
• Begins to shadow colleagues to learn the scripting and self-healing framework to get comfortable with requirements
• Maintains a comprehensive understanding of the supported platforms, on application level only
• Monitors all the high criticality alerting across all monitoring applications to make sure that all alerts are attended to
• Reviews and resolves existing incidents in ITSM platform for all monitors and alerts that need further actions for troubleshooting
• Work in 24x7 environment
.
Preferred Skills and Knowledge:
• Bachelor’s Degree (BE/BTech/MCA) or equivalent in Engineering
• Good troubleshooting /Debugging skills.
• Good Communication and verbal skills
• Knowledge of Java and Linux
• Quick Learner


Basic Qualifications:
 Bachelor, Master or equivalent graduate

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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