Cloud Services Ops, Technician

6 months ago


Gurugram Haryana, India Intland Software Full time

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
- **JOB DESCRIPTION**

**Your Role**

**Job Description of the position**

NOC Technician help ensure uptime and availability of the PTC Cloud Services portfolio across all PTC solutions, by leveraging foundational troubleshooting techniques and frameworks to identify and resolve incidents detected by monitoring platforms or customer engagements.

**Your Impact**

**Describe why this job exists and how the individual will make a difference and contribute to PTC’s overall goals.**

NOC Technician will serve as a point of escalation within the NOC for any incidents and alerts that require advanced skill-sets for troubleshooting

Employees at this level are developing the critical competencies valuable to their job and function. Employees develop all the critical competencies before progressing to the next level

**Your Team**

**Describe the team this individual will be part of and how they fit into the overall company.**

You will be supporting the NOC Team. The team based in Gurgaon works closely with a cross-functional group of Cloud professionals across the globe.

**Your Day-to-Day**

**What are some of the things this person will be responsible for on a day-to-day basis?**

Work in a 24x7 environment

**Must-Have Skills (3-5 bullet points)**

**What are the things that **cannot **be taught or learned within the first 6-12 months of starting their job?**

Strong, proven diagnostic and Troubleshooting Skills Technical skill - (Sql, PL/Sql, Java Basic, Linux
Excellent Communication skills; Verbal and Written Experience in ETL Tool e.g. Informatica/Kettle

Already shared a detailed JD

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?


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