On Site Service Technician
2 months ago
**DESCRIPTION**
**Job Summary**:
The On-Site Service Technician provides technical support and acts as the primary customer contact for diagnosing and completing fewer complex repairs on Cummins products at a single customer site. This role includes preventative maintenance and repair tasks, as well as assisting with escalations when needed.
**Key Responsibilities**:
**Customer Engagement**:
- Interact with customers in a courteous and professional manner.
- Anticipate and respond promptly to customer needs, ensuring a high level of service.
**Technical Repairs**:
- Use specialized tools and documented procedures to diagnose and complete less complex repairs.
- Identify and prepare required parts and tools for repair jobs.
- Assist in preventative maintenance activities and basic repairs carried out by customer employees.
**Escalations and Documentation**:
- Escalate unresolved technical issues to more experienced On-Site Technicians or supervisors as necessary.
- Complete and submit all required documentation, including service worksheets, timesheets, warranty claims, and quality documents, either handwritten or electronically.
**Maintenance and Safety**:
- Maintain a clean and organized work area, ensuring tools are kept in proper working condition.
- Adhere to all Health, Safety & Environmental (HSE) policies and report any safety concerns or incidents to site management and supervisors.
**Training and Development**:
- Participate in ongoing training and skill development in line with business and technical requirements.
**RESPONSIBILITIES**
**Competencies**:
- **Communicates Effectively**:
- Develop clear, multi-mode communication tailored to different audiences.
- **Customer Focus**:
- Build strong customer relationships and deliver customer-focused solutions.
- **Develops Talent**:
- Support the growth and development of team members to meet both individual and organizational goals.
- **Manages Complexity**:
- Understand complex information to effectively solve problems.
- **Self-Development**:
- Seek new learning opportunities and growth through formal and informal channels.
- **Health and Safety Fundamentals**:
- Promote proactive safety measures and participate in actions to build a safe, injury-free work environment.
- **Diagnostics Application**:
- Develop troubleshooting plans from customer complaints and follow workflows, using specialized tools and software to isolate failed components and validate repairs.
- **Electronic Service Tool Application**:
- Use electronic tools to diagnose and troubleshoot issues, interpreting data for effective service resolutions.
- **Engine Systems Interactions**:
- Analyze internal and external electrical and mechanical systems, utilizing tools and service publications to diagnose and repair efficiently.
- **Product Repair and Maintenance**:
- Perform mechanical and electrical repairs, adhering to guidelines, ensuring quality, and minimizing customer costs.
- **Service Documentation**:
- Accurately document customer and technical information in service management systems for proper record-keeping.
- **Technical Escalation**:
- Escalate complex technical issues, balancing quick customer response with thorough investigation.
- **Values Differences**:
- Appreciate and leverage the diverse perspectives and cultures within the organization.
**QUALIFICATIONS**
**Education, Licenses, Certifications**:
- Apprentice Certified Power Generation or Engine Technician (preferred).
- Vocational diploma from a relevant technical institution.
- Current relevant electrical certification (optional).
- Locally valid driving permit.
- Licensing for compliance with export controls or sanctions regulations may be required.
**Experience**:
- Basic level field service experience.
- Intermediate-level knowledge of power generation or engine products.
- Experience with high voltage/low voltage systems (optional).
- Strong customer service experience.
- Expertise in engine systems and aftertreatment systems (ATS).
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Technician
**ReqID** 2403752
**Relocation Package** Yes
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