Tech Ops Engineer Fresher

1 month ago

Sany, India Peppermint Robotics Full time
About PeppermintRoboticsPeppermintis an autonomous robotics company costarted out of SINE IITBombayand supported by Qualcomm. With a focused goal of expediting theadvent of service robots Peppermint designs and makes commercialhousekeeping robots from its factory in Pune and works across fromits offices in Pune Mumbai Bangalore Dubai andAustin.
OverviewAsa Tech Ops Engineer at Peppermint Robotics youll have theopportunity to gain valuable handson experience in a cuttingedgerobotics company. We are seeking a talented and detailorientedindividual who possesses attention to detail proactivecommunication to plan within the available resources and is selfdriven. This role would support the EuropeRegion.
Location:Pune
Qualification:
  • B.E./B.Tech in anyspecialization

WhatThe Work LooksLike:
  • Ability toquickly grasp the problem statement and come up with multiple/viable solutions.
  • Ability to thrive in a crossfunctional team.
  • Effectively anchor day to daytroubleshooting via voice/ videocalls.
  • Maximize serviceability of machinesdeployed across geographical Business Units through logicalprioritization.
  • Coordinate with serviceengineers and plan accordingly to provide telephonic assistance fordemo deployment and L2 services.
  • Follow strictTAT with the help of predefined SOPs with respect to ticketclosures.
  • Daily brief to the line manager withrespect to pending faults planning spares dispatch and assistancerequired if any.
  • Keep pushing to perform betterand set new benchmarks.
  • Collaborate withsoftware and hardware teams to enhance system functionality andperformance under the guidance of linemanager.
  • Stay informed about industry bestpractices and contribute to continuous improvementinitiatives.
  • Develop and maintain technicaldocumentation including system configurations procedures andtroubleshooting guides.
  • Conduct indepth qualitycontrol checks on finished goods beforedelivery.
  • Maintain a ledger of spare parts andcomponents dispatch across the countries andoverseas.

Experienceand Skills / Qualities We DeeplyValue:
  • Qualification inElectronics Engineering from a recognized college/university.
  • Immaculate Englishspeaking andwritten communication skills.
  • Adaptability:Thrives in fastpaced environments embraces challenges with apositive mindset.
  • Willingness to developexcellent interpersonal and customer serviceskills.
  • Flexibility and adaptability to work ina collaborativeenvironment.

Whatto Expect:
  • Dress codeis professional when based in the HQ with necessary protective gearwhen in the assembly area like overalls gloves safety gogglessafety shoes and other personal protective equipment asnecessary.
  • Absolute alignment with Peppermintswork ethos code of conduct andculture.

AtPeppermint we value authenticity clear communication and awillingness to ask questions. We believe in supporting each teammembers career journey and fostering a culture that drives ourmission forward. We hope you share our passion for our purpose andare excited to getstarted
Prepareyourself for the experience of a lifetime as you work on a productthat is truly worldclass. This journey will be both rewarding andchallenging pushing you to your limits to deliver the best possibleresults. Youll be joining a league of talented individuals who arepassionate about what they do and who strive for excellence everyday.

electronictroubleshooting,troubleshooting,communication skills,interpersonalskills,flexible approach,adaptability

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