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Application Support Executive

2 months ago

Chandigarh, India Intense Technologies Limited Full time

Experience: 0-2 years

Job Location: Zirakpur
Application Support Executive is responsible for ensuring that applications and software systems function smoothly and efficiently. The role involves a mix of technical troubleshooting, user support, and system maintenance. Here are some typical expectations for someone in this role:

  1. Technical Support:
  • Provide first-line support for application issues reported by users.
  • Troubleshoot and resolve software-related problems or escalate them as necessary.
  • Perform root cause analysis for recurring issues to identify and implement long-term solutions.
System Monitoring and Maintenance:
  • Monitor application performance and availability, ensuring systems run smoothly and efficiently.
  • Conduct regular system checks and maintenance tasks to prevent issues and downtime.
User Training and Documentation:
  • Assist with training users on application features and functionality.
  • Develop and maintain user guides, FAQs, and other documentation to support end users.
Collaboration and Communication:
  • Communicate effectively with users to gather feedback, understand issues, and provide updates.
  • Collaborate with other IT staff to ensure integration and compatibility with other systems.
Incident and Problem Management:
  • Manage incidents and problems using ticketing systems or other tracking tools.
  • Prioritize and address issues based on severity and impact on business operations.
  • Document incident resolutions and updates to improve future responses.
Compliance and Security:
  • Ensure applications comply with relevant security standards and regulations.
  • Monitor security vulnerabilities and implement necessary security measures.
Project Support:
  • Support application deployment or upgrade projects, including testing and user acceptance.
  • Assist in the planning and execution of application roll outs or transitions.
Reporting and Analytics:
  • Generate and analyze reports related to application usage, performance, and issues.
  • Provide insights and recommendations based on data to improve application performance and user satisfaction.