Service Engineer
7 days ago
Job Summary: TheService Engineer will be responsible for providing technicalsupport and maintenance services for the company's productsand equipment. This includes installation troubleshooting repairand preventive maintenance. The Service Engineer will work closelywith clients to ensure their equipment operates efficiently andeffectively delivering high levels of customersatisfaction.
KeyResponsibilities:
Installation andCommissioning:
- Install and commission new equipment at client sitesaccording to specifications.
- Ensure allinstallations meet safety and operational standards.
Troubleshooting andRepair:
- Diagnose andresolve technical issues with equipment.
- Perform repairs and replace faulty components asneeded.
- Provide onsite and remote support toclients experiencing equipment issues.
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PreventiveMaintenance:
- Conductregular preventive maintenance on equipment to ensure optimalperformance.
- Develop and implement maintenanceschedules and procedures.
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Customer Support andTraining:
- Providetechnical support and training to clients on equipment operationand maintenance.
- Respond promptly to customerinquiries and provide solutions to technical problems.
- Maintain strong relationships with clients to ensure highlevels of customer satisfaction.
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Documentation andReporting:
- Maintainaccurate records of service activities including maintenance logsservice reports and parts inventory.
- Preparedetailed reports on equipment status repairs and maintenanceactivities.
- Communicate effectively with theservice team and management regarding service issues andsolutions.
Quality Assurance andCompliance:
- Ensureall service activities comply with company policies industrystandards and regulatory requirements.
- Participate in quality assurance programs and continuousimprovement initiatives.
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