Manager, BizOps
4 weeks ago
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us
Job Summary:
We are seeking a highly detail-oriented and analytical Manager to lead Life Insurance’s Business Category Operations. Candidate is required to manage a team that tracks business parameters and reports any anomalies or errors detected in the ecosystem both internally and externally. The role requires to own the end-to-end process of identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes in real-time as well as avoiding recurrence of the issues via structural fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately. Role requires the candidates to build professional relationships with Insurers
The Role:
Lead a team of folks, responsible for AOP/sales and it’s achievement Identify root causes of errors and investigate their impact on business operations and sales Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers) Drive Issuance end-to-end with Insurers and enable right SOPs to track the same Creation of monthly / weekly/daily reports to drive business decisions Feed ingestion for daily transactions, weekly MIS updation, Stuck transactions clearance for smooth day-to-day operations End-to-end management of Mandate calling, ingestion of data, renewal calling, settlement balance monitoring, negative balance monitoring Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership Coordination with external partners and vendors to ensure a smooth flow of business Responsible for defining, developing and communicating key metrics and business trends to partner and management team Creation and maintenance of documentation related to processes, issues, and solutions Grasping the underlying processes and data flows and should be able to analyze and work on the errors Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation Strategize outreach attempts for improved issuance and persistency/mandates for policiesQualifying Criteria:
Strong attention to detail, problem solving and analytical skills Exceptional written and verbal communication skills to interact with ISPs Ability to manage internal and external stakeholders effectively Ability to lead a team by example Advanced knowledge of Microsoft Excel,Docs,Google sheets Basic knowledge of SQL Bachelors 3 - 5 years of experience/ Masters 1 - 5 years of experience Tier 2 Engineering/Graduation or MBA/Post-graduation College Handled a team before External stakeholder exposure Preference - Digital Insurance/Fintech/BFSI/Payments Platform/Insurance Tech/Life InsurancePhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy-
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