Manager | Not Applicable | Mumbai | AP Transformation
2 months ago
Service Delivery Transformation (SDT) is a function with AP Transformation. The broad objectives are below.
• Cross-program portfolio of transformation initiatives for redefining our service delivery model to improve quality, standardization, efficiency, consistency, and client satisfaction.
• Elevate AP Transformation value by bringing thought leadership, collaboration, and standardization through cross-program 5TT interlinkages, and supporting transformation initiatives from 5TT, Enabling Areas, and BUs.
Role
Responsibilities
Descriptor
AP SDT
Execute 5TT interlinkages and Enabling Areas SDT opportunities
• Program management, communication to 5TT
• Ongoing interactions with stakeholders for idea generation, new opportunities and preparing the business case with data, budgets, success measures and end state.
• Streamline and simplify processes using BPM, process mapping.
Support SDT Community of Practice
• Planning for monthly reviews, including agenda, speakers, materials, MOM and follow-up actions.
• Coordination of on-ground tactical working, ensuring the actions are on track, helping orchestrate conversations within 5TT as needed.
• Maintain SDT book of work – initiatives, plans, status, RAG, outcomes, pipeline.
• Collaborate on AP relevant cross-MF and cross-PF SDT opportunities through engagement with SDT counterparts, including Global.
• Identify ideas, tools, plans that can be included for adoption and use the SDT platform to socialize, seek advocacy and drive deployment.
AP Transformation Office
Performance reporting
• Key 5TT metrics performance, RCA, go to green plans, RAG, updates to base files, MIS, dashboards.
Support 5TT and Bold Plays on strategy and execution
• Engage 5TT to support in initiatives, planning and execution of FY25 priorities.
• Key contributor to discussions and value addition through logical, thought based ideas, offer contrarian views where needed.
Miscellaneous
• Support on AP TrO ExCo and monthly OpCo
• APLS ground support and material readiness
Skills and Competencies
Skills
Descriptor
Analytical Thinking
Using fact based problem-solving approach, able to comprehend requirements and seek clarifications using a step-by-step method. Ability to research, study and interpret data, information and trends and be able to explain / discuss in a lucid well-informed manner to make maximum impact.
Stakeholder Management and Influence
Building and cementing relationships across the board, ability to identify advocates and detractors, work with them to drive desired outcomes. Understanding expectations, defining scope and outcomes and ability to constantly monitor pulse through informal and formal channels. Communication tailored based on stakeholders, yet ensuring the messages are constant. This would drive agreement and consensus. Ensure commitment to the function / role by being a supporter. Ensure proactive feedback loop is maintained and use feedback constructively.
Business acumen
Awareness, ability to see beyond immediate and obvious, combining skills, data and information to apply into planning, discussions, execution.
Navigating the organization
Comprehend the pulse, be aware of current strengths and opportunities, use these to lead change, planning, execution, and outcomes. Have ability to understand formal and un-spoken feedback, awareness of structural dynamics, and build strong relationships at multiple levels to get the work done.
Delivery and execution mindset
Focus on getting the job done, constantly think of potential break fixes, pre-empt potential questions/ challenges and prepare in advance, use tools to get the work streamlined, engage and use teamwork as a mantra, use improvement mindset.
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