Specialist, Client Solutions

2 months ago


Hyderabad, India FactSet Full time

Responsibilities

: Serve as the first point of contact for all CTS digital clients globally. Provide intelligent solutions and support to global clients by developing expertise in digital products and solutions. Build and maintain strong client relationships, understanding their needs and providing exceptional service. Collaborate with stakeholders to align goals and expectations. Effectively manage stakeholders, fostering productive relationships and ensuring smooth communication. Conduct external and internal training sessions to enhance client understanding and product adoption. Collaborate closely with product development to contribute to innovative and market-leading solutions. Provide intelligent ground up feedback for workflow improvement.

Job Requirements:

A relevant Finance and Technology degree or equivalent. Proficiency in one or more FinTech technologies, programming, or query languages, and/or a strong technical aptitude and a desire to learn in a dynamic technical landscape. Experience and working knowledge of APIs is preferred. Understanding of capital market and financial data / financial terminologies Prior experience in client-facing roles is preferred. Strong numerical, analytical, and problem-solving skills. Exceptional written and verbal communication skills. Self-driven and motivated, with a desire to learn and work with new technologies. Enthusiasm and drive to excel in a technical client-facing role. A previous client-facing Financial-Technology experience and/or familiarity with Cloud technologies or SQL would be ideal.

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