Client Assist Specialist

5 months ago

Hyderabad, India SS&C Technologies Holdings Full time
Job Description

About the Team

The global Customer Success(CS) team is integral in creating long-term value for our customers and ensuring their success with our technology. This team is highly regarded as trusted advisors who guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, on-boardings, training, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time.

Overview

The Client Assist Specialist(CAS) is a critical client-facing role in the CS organization and will work with customers on general maintenance and support for new and ongoing implementations of Intralinks solutions. In this role, the CAS may be the direct line for data room managers and contract signers to address inbound questions and issues, and engage internal resources as needed to complete client requests. The CAS will work in conjunction with other CS professionals and will apply professional concepts, company policies, and procedures to execute work on behalf of the customer.

Responsibilities

  • Responsible for the coordination and completion of projects on the Customer Success team.
  • Deep understanding of IL markets and the role IL solutions play in helping our Clients achieve their business goals.
  • Complete client’s requests for assistance in a timely manner and with high quality.
  • Confirm client requirements, manage customer expectations, and liaise with other internal teams as needed.

This is a direct-contact-with-customers position. Communication with customers is expected through telephony and electronic mediums.

Abilities & Qualities

  • Passionate about customer success
  • Attention to Detail
  • Strong computer skills required, especially MS Office suite skills. Advanced Excel Skill required. (If Statements, VLOOKUP’s, MID, LEFT, CONCATENATE Functions)
  • VB Scripting within MS Excel (a plus).
  • Comfortability with filtering and pivot tables
  • Demonstrated verbal, written, and interpersonal communication skills
  • Demonstrated Problem-solving skills
  • Demonstrated skills in adapting, multi-tasking, and troubleshooting
  • Demonstrated ability to work individually and as part of a project team
  • Ability to effectively set and manage expectations
  • Reliability, a strong work ethic
  • Able to communicate well with Clients and Internal resources utilizing strong logic abilities to think through and drive alternative solutions.

Qualifications

  • 2-7 years experience in data-related Operations, SaaS system management or customer support.
  • 2-7 years’ experience in customer-facing role.
  • Bachelor’s degree preferred.
  • Industry certificates a plus

  • Client Service Specialist

    4 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    About Gamut HR SolutionsGamut HR Solutions is a reputable company based in Hyderabad, dedicated to delivering exceptional HR solutions. Our mission is to empower businesses by providing tailored services that cater to their unique needs.Job SummaryWe are seeking an experienced Client Service Specialist to join our team. This is a junior role with 1-3 years...

  • Client Delivery Specialist

    7 days ago

    Hyderabad, Telangana, India HighRadius Full time

    About HighRadiusHighRadius is a global leader in financial software solutions, empowering businesses to optimize their revenue cycles and maximize profitability.Job OverviewWe are seeking an experienced Client Delivery Specialist to join our team. As a key member of our implementation team, you will be responsible for delivering high-quality consulting...

  • Client Acquisition Specialist

    7 days ago

    Hyderabad, Telangana, India Smartedge Consulting Full time ₹ 20,000 - ₹ 25,000 per month

    Job TitleClient Acquisition Specialist - Business DevelopmentWe are seeking a highly motivated and experienced Client Acquisition Specialist to join our team at Smartedge Consulting. In this role, you will be responsible for sourcing and acquiring new business opportunities and building strong relationships with clients.The ideal candidate will have a strong...

  • Senior Client Partnerships Specialist

    3 weeks ago

    Hyderabad, Telangana, India Savvy Search Full time

    Overview of the RoleWe are seeking a seasoned Senior Client Partnerships Specialist to join our team at Savvy Search. This role is perfect for individuals who have a passion for building strong relationships with clients and driving business growth.

  • Strategic Client Development Specialist

    7 days ago

    Hyderabad, Telangana, India PAD Integrated Marketing and Communications Full time

    We are seeking a highly motivated and detail-oriented Strategic Client Development Specialist to join our growing team at PAD Integrated Marketing & Communications.This is an excellent opportunity for someone with a passion for building long-term relationships with clients, managing multiple projects simultaneously, and delivering high-quality results in a...

  • Client Experience Specialist

    4 weeks ago

    Hyderabad, Telangana, India RC Project Consultancy (RCPC) Full time

    About the RoleWe are seeking a highly skilled Client Experience Specialist to join our team at RC Project Consultancy (RCPC) in Kokapet, Hyderabad. This is a full-time position where you will play a pivotal role in ensuring the utmost satisfaction of our clients.As a Senior Guest Service Professional, you will be responsible for managing client relations,...

  • Specialist - Middle Office Client Services

    6 months ago

    Hyderabad, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

    At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 9,500 employees working in 30 countries around the world are dedicated to servicing investment...

  • Client Reporting Specialist

    2 days ago

    Hyderabad, India Quess Corp Limited Full time

    Your RoleTo maintain the highest standards of Client Reporting for Our Clients by being responsible for the administration of a defined portfolio You Will Be Responsible For:Coordinate data from various applications and teams to prepare accurate Daily, Weekly, Monthly, and Quarterly Reports for clients within specified deadlines.Assist in addressing client...

  • Client Reporting Specialist

    3 days ago

    Hyderabad, India Quess Corp Limited Full time

    Your Role To maintain the highest standards of Client Reporting for Our Clients by being responsible for the administration of a defined portfolio You Will Be Responsible For : Coordinate data from various applications and teams to prepare accurate Daily , Weekly, Monthly, and Quarterly Reports for clients within specified deadlines. Assist in addressing...

  • Strategic Client Growth Specialist

    1 week ago

    Hyderabad, Telangana, India Tanla Platforms Limited Full time

    About Tanla Platforms LimitedTanla Platforms Limited is a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.Our MissionWe safeguard our assets, data, and reputation in the industry by providing impactful work and fostering a challenging and fun environment, where innovation is celebrated.Job...

  • Middle Office Client Services Specialist

    4 weeks ago

    Hyderabad, Telangana, India F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch Full time

    Job SummaryAs a Middle Office Client Services Specialist at F3328 FTIS (India) Pvt Ltd, FT Park Hyd Branch, you will play a critical role in ensuring seamless client service and support. This position requires excellent analytical, problem-solving, and communication skills to effectively interact with front office teams, resolve operational questions and...

  • Senior Client Partnerships Specialist

    4 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    We are seeking a highly skilled Senior Client Partnerships Specialist to join our team at Gamut HR Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Job Responsibilities:Client Communication: Communicate effectively with clients...

  • Client onboarding specialist

    3 weeks ago

    Hyderabad, India Citrin Cooperman India LLP Full time

    Job Overview:We are looking for a highly motivated and detail-oriented individual to join our team as a New Client Intake Associate. This entry-level role is an excellent opportunity for a recent graduate to gain experience in client relations and business operations. The New Client Intake Associate will be responsible for managing the initial stages of the...

  • Client Onboarding Specialist

    3 weeks ago

    Hyderabad, India Citrin Cooperman India LLP Full time

    Job Overview:We are looking for a highly motivated and detail-oriented individual to join our team as a New Client Intake Associate. This entry-level role is an excellent opportunity for a recent graduate to gain experience in client relations and business operations. The New Client Intake Associate will be responsible for managing the initial stages of the...

  • Senior Client Liaison Specialist

    3 weeks ago

    Hyderabad, Telangana, India Allianz Full time

    About Allianz:As a leading global financial services company, Allianz offers a unique opportunity to grow your career in a dynamic and challenging environment.Compensation Package:We offer a competitive salary range of $80,000 - $110,000 per annum, reflecting the importance we place on attracting and retaining top talent.Job Summary:This role is designed for...

  • Client Onboarding Specialist

    3 weeks ago

    Hyderabad, India Citrin Cooperman India LLP Full time

    Job Overview:We are looking for a highly motivated and detail-oriented individual to join our team as a New Client Intake Associate. This entry-level role is an excellent opportunity for a recent graduate to gain experience in client relations and business operations. The New Client Intake Associate will be responsible for managing the initial stages of the...

  • Client Onboarding Specialist

    3 weeks ago

    Hyderabad, India Citrin Cooperman India LLP Full time

    Job Overview: We are looking for a highly motivated and detail-oriented individual to join our team as a New Client Intake Associate. This entry-level role is an excellent opportunity for a recent graduate to gain experience in client relations and business operations. The New Client Intake Associate will be responsible for managing the initial stages of...

  • Client Onboarding Specialist

    3 weeks ago

    Hyderabad, India Citrin Cooperman India LLP Full time

    Job Overview:We are looking for a highly motivated and detail-oriented individual to join our team as a New Client Intake Associate. This entry-level role is an excellent opportunity for a recent graduate to gain experience in client relations and business operations. The New Client Intake Associate will be responsible for managing the initial stages of the...

  • Client Onboarding Specialist

    3 weeks ago

    Hyderabad, India Citrin Cooperman India LLP Full time

    Job Overview: We are looking for a highly motivated and detail-oriented individual to join our team as a New Client Intake Associate. This entry-level role is an excellent opportunity for a recent graduate to gain experience in client relations and business operations. The New Client Intake Associate will be responsible for managing the initial stages of...

  • Telecommunications and Client Engagement Specialist

    2 weeks ago

    Hyderabad, Telangana, India IMarks Full time

    About the Role: We are seeking a highly skilled and motivated Telecommunications and Client Engagement Specialist to join our team at IMarks. This is an exciting opportunity for an individual who enjoys interacting with people and is passionate about providing exceptional customer service. Job Description: The successful candidate will be responsible for...