Engineer / Senior Engineer - Service Sales

3 weeks ago

Bengaluru, India KONE Full time

Description

Skills Required: Regional language skills. Experience of customer service. Basic knowledge of Elevator/Escalators. Exposure of Kone Way Maintenance process. Exposure of basic Microsoft tools. Good communication skills. KONE Competences :Proactive communication, Customer focus, Flexibility, Attention to procedures and guidelines, Collaboration, Analysis and Problem solving, Detailed focus etc Responsibilities & Key activities: Customer relationship management Accountable for customer satisfaction through quality of service and precise communication Accountable for equipment safety and performance Accountable for selling service repairs Accountable for the sales lead volume, quality, and further processing of sales leads Accountable for resolving customer service quality complaints Accountable for resolving customers invoicing complaints related to maintenance operations Service operations Accountable for the end-users, the sites and the technicians safety Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations Accountable for the control of the field operations costs and CMII Accountable for callouts and service repairs sales Responsible for proximity stock content & value Accountable for managing the third-party inspections visits and follow-up actions Validates the service contract technical terms with the salesperson Accountable for supporting the maintenance of any foreign equipment coming into the LIS base Responsible for helping the KC3 solving technician callout assignment conflicts (priorities) Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues Accountable for reducing the callouts in his area Accountable for reviewing callout and service repairs invoices that are not automatically invoiced Accountable for the timely completion of the planned maintenance visits Accountable for the planned maintenance scheduling and optimized routing Responsible for performing site audits Responsible for investigating accidents and following company policy on evidence custody and internal reporting. Responsible for the control and authorization of overtime People management / Leadership Accountable for the performance of his assigned technicians Accountable for maintenance technicians motivation and competence development Accountable for determining and checking technicians performance objectives Accountable for communication to his technicians Accountable for managing technician absences and back-up, and callout technician scheduling Accountable for technician timesheet validation prior to payroll Accountable for equipment assignment to technician and technician workload balancing Responsible of defining the technician capacity need and for the technician hiring and selection process Accountable for defining, authorizing replacement, managing technicians tools, vans, phone/PDA and instruments. Preferably female candidates for this position Read more on

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