Assistant Manager

4 weeks ago

Pune, India BirlaSoft Full time

.

Assistant Manager (Ops Leader)

Only Internal Birlasoft Employees

8-10 years’ experience

Pune

Key roles & responsibilities:

Principal Accountabilities:
Oversee all aspects of finance & MIS reporting within the VBUs & HBUs
- Ensure full Revenue accruals , Avoid any Revenue Leakages, monitor contributions
- Drive creation and monitoring of Annual Operating Plan and quarterly reporting
- Inputs on pricing and contract management
- MIS Dash Boards and data management for periodic SBU review on both financial and operational metrics
- Drive automation of reports within the SBU
Resource process management in line with global guidelines
- Own Delivery pyramid and utilization; Drive productivity improvement via operational levers; ensure optimum span of control across projects in the VBU & HBU
- Create short term and long term work force plan for BU
- Own and implement processes for demand, supply management and fulfilment
- Develop a cross skilled resource pool by designing efficient job rotation and training policies
- Maintain resource bench and drive project fulfilment as per project team SLAs and in line with Global Ops excellence guidelines
- Provide on-demand visibility of resource availability and requirements
- Help different practices in sharing resources and ensuring transparent visibility across the two
- Enable cross-SBU resource sharing as required
- Monitor and safeguard against employee attrition

Point of contact for escalation management on day to day operations within the VBUs & HBUs

Support for sales operations, pipeline management, account planning, performance reporting, etc

Drive overall operational productivity; Deliver performance on key Ops and financial metrics – bench, utilization, fulfilment, revenue leakage, project realization, collections, among others

Work with sales and delivery teams to understand requirement for resources based on skill and seniority

Support of practice/delivery heads to identify resources for rotation and training

Support VBUs & HBUs improvement initiatives along with PEG and delivery excellence

Liaise with other enabling functions for day-to-day VBU & HBU Ops

Qualifications & Attributes:

·Excellent People Management skills

·Excellent Communication, Coordination skills

·Co-ordination and program management skills required to interface with various stakeholders.

·Time management & inter-personal skills

·Hands on experience in Microsoft excel & Power Point

• Strategic mindset
• People management and Mentoring
• Execution Discipline
• Customer Focus and management
• Conflict management
• Leadership
• Analytical Ability
• Ability to remain calm in adverse situation
• Networking and Boundarylessness
• Creative
• Good in the industry Domain
• Good in Human resource management

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