Branch Support Executive

2 months ago

Chennai, India Rentokil Initial Full time

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Your day to day responsibilities will include:

GENERAL DUTIES & RESPONSIBILITIES

● Call Handling - Picking calls received at branch, transferring calls , taking

down messages or providing details as requested by prospect / customer.

● Directing / Assigning / Responding to Emails received on central Email id.

● iCABS - Ticket Assignment and co-ordination with concerned employees for status update.

● Change Negotiating Employee.

● Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.

● Generating Renewal report.

● Generating Renewal letters for CSEs.

● Renewing same price & price increase contracts.

● Raising Termination requests in the portal.

● Raising CR tickets for price decrease.

● SHE related documentation.

● Fumigation Certification and updation in register whenever required.

● License Renewal, Compliance and Preparation for audit by inspector.

● Incentive Calculation for further submission.

● Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)

● Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.

● Entering receipt and deposit slip into the system for collections.

● Adjustments for collections on behalf of other branches.

● Raising Credit note requests on the portal.

● Petty Cash portal management and local bank activities.

● Conveyance records for Technicians.

● Service Docket upload for KA.

● Any other activities assigned by the Branch Manager as per the Branch Dynamics.

KEY DELIVERABLES

● ICabs Ticket Management

● On time submission of reports

● Branch Documentation

● Support accounts related activities

CORE COMPETENCIES

● Good written & Verbal communication

● Attention to detail & Ability to prioritize tasks under pressure

● Positive Attitude

● Assertive and Self Confident

Requirements

EDUCATIONAL / OTHER REQUIREMENTS

● Any Graduation degree

3 yrs experience in Back office administration

● Computer Skills with working knowledge of applications like word, excel.

Benefits

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

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