Branch Manager
2 months ago
Job Role & Responsibilities:
Branch Manager , Retail Branch Banking , Location : Mumbai
Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
Responsible for revenue generation in terms of brokerage for the branch, to achieve the branch income and manage profitability of the branch
Enhance and contribute in the growth of the company through Business Development
Responsible for superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
Driving individual and branch sales goals through new business sales, referrals and retention of account relationship
Maintain A O P (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
Cross-sell of products with new and as well as with existing customers
Conduct daily morning huddles to discuss daily plan and agenda for employees
Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
Maintain customer relationship through sourcing and on-boarding process
Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements, sales initiatives and Branch hygiene
Knowledge, Skills & Abilities:
Strong communication, problem solving, and decision making skills to effectively resolve customer and employee issues.
Balance team and individual responsibilities. Able to build morale and commitment to goals and objectives.
Strong supervisory and leadership skills required to manage, motivate, and develop employees.
Uphold confidentiality and customer privacy in all situations.
Proactively seeks solutions that benefit the customer and the Bank while exhibiting sound and accurate judgement.
Knowledge of all types of banking services.
Detail oriented, strong organization skills and a high degree of accuracy with the ability to work independently.
Job Requirements:
Minimum of 10 of experience in Banking; with atleast 3yrs in Retail Liabilities
Sales experience and exposure is must, preferably of Liabilities products
In-depth understanding of financial instruments, markets and macro micro economic processes
Proven Business Development skills
Prior Managerial experience preferred
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