Service Fulfilment Operations Developer

3 months ago

Gurugram, India Ikea Full time

Job ID:

Date posted: 20/06/

Who you are

As a person you are passionate about people, business, IKEAs purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. We believe you have knowledge in the following areas:

Business understanding: Understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach

Excellent understanding of the customer needs, demands and expectations on the market

Market/industry intelligence applies market/industry knowledge to achieve organisational goals and objectives; understanding of KPIs used for success measures for own function

Change management and leading in the unknown/exploring

Vendor management: evaluating and monitoring vendor performance, ensuring that contract terms are followed, managing contract changes, negotiation technics etc.)

Financial competence: ability to understand and communicate financial impact; applying financial knowledge to achieve organisational goals and objectives

Knowledge of indirect and interdependent leadership

Knowledge of the IT solutions within Service Business

Customer orientation and centricity: See the customer first and consider the impact on the customer when propose solutions/acting

Eagerness and self-drive to develop constantly and demonstrate a willingness to develop skills.

Enjoy applying tactical and operational approach for analysing business opportunities from customer/perspective and inspired by challenging situations

Your responsibilities

Responsible for excellence in operations, the implementation of continuous improvement of home furnishing services capabilities.

Responsible to implement, improve and update ways of working connected to the execution of home furnishing services with fulfilment, enabling compliance to the standard operating procedures, IWAY, agreed frameworks and guidelines considering the legal requirements.

Responsible for achieving lowest possible cost per service, for all operating models, within the contractual framework and in line with value creation and efficiency goals.

Responsible that the assigned Service Partner(s) provide an excellent quality in the meeting with the customer and drives the operational partnership with the assigned external service partners.

Contribute with both knowledge and expertise to digital and operational development and deployment activities.

Responsible for the operational partnership with the external service partners ensuring an excellent quality when meeting the customer.

Responsible to cooperate with key partners on Group and Country level and assigned service partners and or units while representing Service Fulfilment in related forums.

Responsible for the implementation of the Customer Fulfilment sustainability agenda within the area of responsibility.

Responsible to contribute to an inspiring and high performing Service Fulfilment team including communication, flexibility, performance culture, competence development and a work environment which supports equality, diversity, inclusion, and well-being.

Responsible for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation, defined matrix and Service Partners in close cooperation with the Group Functions.

Contribute to the Service Fulfilment learning offer to secure that all dedicated service partners have the knowledge to perform their tasks

Together as a team

Were the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers, we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If youve wonder whos responsible for finding effective and efficient ways of picking up the products for our customers, thats us. Were passionate about working together to improve the customer experience at IKEA

As engaged, open-minded and curious experts in all parts of the real estate business we take responsibility for the real estate business at Ingka Group as a trustworthy, appreciated and wanted business partner. We secure new and maintain existing physical locations to meet the needs of many people. We provide strategic insight based on our knowledge and understanding of the real estate portfolio in Ingka. We take the lead in delivering safe, compliant, sustainable and innovative property solutions with Democratic design and life cycle cost on top of our mind. We actively maintain and secure that our properties are kept in relevant shape for the business.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business needs.

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