Specialist/Leader Logistics

4 weeks ago

Gurugram, India Ciena Communications India Private Limited Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work. We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees. We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs. We are committed to employee development , offering tuition reimbursement and a variety of in-house learning and mentorship opportunities. We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program. We realize time away to recharge is non-negotiable. We offer flexible paid time off Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

This is a key supply chain role coordinating the logistics and related functions across multiple supply chain groups. A sound knowledge of Logistics best practice covering both warehousing and freight management is essential – along with import/export experience. This role requires a highly committed individual who will proactively manage complex situations displaying a logical project management based approach, problem solve as required and keep stakeholders involved and updated. This role reports directly into the International Logistics Senior Manager.

Plan, manage and evaluate logistics operations liaising with Internal stakeholders, Freight Forwarders, CHA’s, LSP’s and Customers. Monitoring custom regulations frameworks (custom valuations, product classification, Free Trade Agreement etc.) and ensure process in place to identify and implement changes as needed. Deliver solutions to logistics problems (International/ Domestic freight) while maintaining high levels of quality and services within budgetary requirements. Monitor and manage quality, quantity, delivery times and logistics costs in the whole distribution channel, negotiate rates with freight forwarders, CHA’s, LSP’s, recommend optimal routes & frequencies. Set functional objectives/KPI’s, review and assess ongoing performance of team. Support continuous improvement initiatives and identify inefficiencies, and cost optimization opportunities. Undergo internal and external audits with zero tolerance. Ensure accurate data management and timely MIS to stakeholders. Responsible for partner relationship management, timely payments, reconciliation etc. Supervising the preparation, filing, collection, and archiving of import/export-related licenses, permits, and other trade-related documents as necessary for business activities within India. Liaison and working closely with cross-functional teams including Account, Legal/Trade, Tax, Product Management, Technology, Sourcing, and Commercial to facilitate optimal implementation of business objectives. Review, Interpret, analyze data, and provide meaningful inputs to stakeholders in the organization to aid customer services and continuous improvement.

Warehousing & Distribution:

Daily management of Direct Order Fulfillment (DOF) warehouse. Establish processes to manage inventory in WH (either goods or indirect items such as over packing). Ensure the timeliness of shipping plan: Manage resources to accomplish the plan adequately. Work with partner to secure resources for daily operations. Monitor and suggest changes to workforce allocation to mitigate bottlenecks and maintain efficiency levels. Analyze capacity trends and proactively suggest changes to the plan to support peaks and seasonality of the business. Escalate DOF issues and engage the Global Commodity team as needed. Provide timely feedback to partners to prevent and/or address impact of order fulfillment metrics. Coordinate with our partner the rolling weekly orders drive and ship plan. Communicates effectively with Scheduling and Fulfillment teams on delivery commitments, issues affecting orders or schedule changes. Participates in cross functional production & supplier meetings to ensure on time delivery shipments Works with suppliers to ensure system data integrity of DOF related activities Performs “what if” analysis and rough-cut capacity planning for potential opportunities to establish projected shipment dates. Proactively engages with IT in system issues impacting shipping plan and DOF commitments. Support system migrations and testing required to maintain warehouse control and efficiencies. Manage Receiving process by ensuring adequate communication for inbound material on a timely manner. Interface with IT on systems issues affecting the DOF operations.


What Does Ciena Expect of You?

Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines. Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process. Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus. The flexibility to  work independently  and as  part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required. Relationship builder – with an ability to influence, you’re able to get work done through others. A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

Preferred Technical Skills:

Minimum ten (10) + years’ relevant experience in any international company with Logistics, distribution, OR Supply chain management. Direct import and/or export compliance experience with solid knowledge of India EXIM regulations as well as Indian Customs regulations. Knowledge on process and compliances related to EOU, STPI, SEZ, FTA, FTWZ, etc. Knowledge and working understanding of trade regulations, including FTP, DGFT, CBIC, MOEF. Understanding of ICEGATE and application of IGST. Experienced in setup and implementation of import / export schemes to reduce import/export costs. Ability to navigate EXIM bank requirements for export / re-importation / drawback. Interaction with SVB on valuation rulings and supporting documentation; CESTAT process. Strong knowledge of ITC-HS classification and Customs Act for imports/exports of hardware, software , technology etc. End-to-end warehouse process knowledge. Direct Order Fulfillment (DOF) knowledge. Understanding of MRP systems, preferable Oracle under warehouse environment. Proven ability to achieve results through Lean Manufacturing resources. Flexibility to work in different time zone to engage with Global peers and stakeholders. Analytical skills, detail-oriented, and possess the ability to anticipate problems and diffuse situations.



Minimum Qualifications:

Any bachelor’s degree Strong people/influencing skills Excellent computer skills: Outlook, Excel, Power point, and experience with OTM/GTM a plus. Language known: Hindi and English; knowing Tamil will be an advantage.

People Management Skills:

Manage, coach, and develop high performing team and individuals that meets objectives and delivers desired results, adds value, and practices continuous improvement approach. Set functional objectives/KPI’s and review/assess ongoing performance of direct reports. Overall, a team player to take the whole team together towards achieving the goals of the organization.

#LI-MP2

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an   Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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