Service support specialist

1 month ago

Chennai, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

Description

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Company Information:

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Visit us -

About the business:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub.. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Your responsibilities:

Preparing Proposals and follow up. Proactively and reactive sales of transformer service portfolios. Planning daily activities, developing, and maintaining customer relations and managing customer accounts, Developing, implementing, and following up on strategic sales plans. Establishing effective business relations with sales executives, management, and technical team members. Preparing periodic sales reports, forecasts and market plans. Monitoring and evaluating on market activities and trends. Meeting with personal sales targets as planned. Coordinating with service sales manager to decide on pricing strategies. Negotiating and securing contracts. Initiating approval for order booking in internal tools by entering the required details of the order and attaching the relevant documents, upon approval, creating service orders in tool with appropriate scenarios. In case of credit block after order booking in order booking tool, follow up with Finance team to release the block. Transferring the file in SharePoint from Offers folder to Orders folder. Sending email instructions to release POs to factory/supplier/subcontractor with SharePoint link of the corresponding file in Orders folder. Forward Service Order acknowledgment to customers. Maintaining the register of the Orders booked in excel file. Follows up with factory or supplier for delivery status in the case of spares orders to ensure timely delivery to customers. Raising invoicing instructions for spares orders with supporting documents. Support for documentation of tendering activities. Assist in creating proposals for spares, supervision, and day rates. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

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