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Front Office Executive

4 months ago

Hyderabad, India JLL Full time

Front Office Executive

Work Dynamics

What this job involves:

OVERALL ROLE

To provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key Performance Indicators and Service Level Agreements targets.

POSITION GOALS

To provide administrative support to FM for site teams To provide comprehensive management of services covering all facility services to the client with the focus of continuous improvement To achieve financial and other targets given by Facility Manger. Achievement of the service level agreements.

ROLES AND RESPONSIBILITIES

Front Office Management Handling and upkeep of entire reception area Managing all incoming calls and distribution Greet Customers on arrival, receive, inform and guide visitors including the coordination with employees Upkeep of the front office, including newspapers and Magazines Booking of customer rooms / meeting rooms as per the client requirement Daily check and upkeep of customer rooms as well as meeting rooms. All the assets, stationary and other amenities should be in place Allocation of customer rooms with tagging / name board of customer Booking of spot rental cabs as per the requirement from Business as well as project management Handling of fixed rental cab stationed in office to manage the requirement from production team MIS to be maintained for both spot rental cabs as well as monthly fixed cabs for invoice validation MIS to be maintained for daily sales of cafeteria as per the matrix count as well as manual entries and forward to central team MIS / DSR to be maintained for employee transport and forward to central team Daily tracking and monitoring of stationary consumption & monthly physical stock verification to prepare the indent for next month Daily tracking and monitoring of pantry item consumption with distribution to make the indent for next month Daily Support staff deployment sheet to be updated and to be shared Inward and Outward courier management Ordering of printing materials including stamp and stationaries like envelope, visiting cards, letterheads Support IFM team in administrative work like data collection Contribute in client events or employee experience activities Soft Service Management Support for FM and report daily updates/issues with site Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures in consultation with FM and ensure implementation and compliance of the processes. Support in the implementation of short and long-term projects for the client project. Ensure compliance with Jones Lang LaSalle minimum audit standards. Statutory compliance 100 % Coordinate with vendor staff and staff on site to ensure smooth operations on site Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Ensure compliance of agreed SOP & procedures as per guidelines Follow Critical Environment processes & EHS policies laid down by the team Achieve excellence in maintenance programs with highest standards  Know the entire cafeteria management with industrial kitchen management Ensure smooth operations pertaining to the facility. –Periodically inspect the logbooks, checklists, and PPM schedules for a better management of engineering systems and soft service . –Work towards the ‘ZERO’ down time and set up the practices to ensure the delivery of seamless soft service to Clientss Vendor Management Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLA Carrying out Vendor Background Checks. Processing of vendor Invoices Others Participate in emergency evacuation procedures including crisis management and business continuity Daily weekly & monthly reports on Soft service related (ETS, cabs). consumption, Incident reports, Improvement projects etc. saving opportunities, risk management, audits.

Sound like you? To apply, you need to be:

Female Candidate Front Office and Soft service experience must MS Office system opeartion must Language Telugu, English, Hindi

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.