Service Co-Ordinator

2 weeks ago


Chennai, India Smart Work Consultants Full time
We are Hiring Service Engineer for Leading Water Purifier Company
Gender: Female
Location: Chennai

Responsibilities:
  • Assessing clients' needs
  • Pointing clients towards services, resources and providers that can fulfil their needs
  • Explaining to clients how our solutions can resolve their pain points
  • Overseeing job training for the client care team
  • Resolving issues that arise concerning the delivery of our services
  • Answering phone calls and emails
  • Scheduling appointments for our clients
  • Maintaining and tracking clients' service records
  • Staying current on new services we develop
  • Evaluating our services and helping to identify areas of improvement


RequirementsRequirements
  • Education background in IT
  • At least five years of experience in service coordination, customer service or a related field
  • Strong work ethic
  • Familiarity with IT infrastructure and relevant solutions
  • Proven ability to work on a team
  • Excellent communication, organisational and record keeping skills
  • Creative problem-solving skills



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