Technical Writer(PACE team)

4 weeks ago

Bengaluru, India Juniper Networks Full time

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

The Technical Writers on the PACE team strive for this goal daily by:

Putting teamwork first. We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.  Being unafraid to fail.  We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again.  Remembering why our work is important. Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content, they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals.

Responsibilities:

As a Technical Writer, you will be responsible for creating clear and concise documentation to support our cloud networking products. Your role will involve collaborating with cross-functional teams, understanding complex technical concepts, and delivering high-quality content. Here are your key responsibilities:

Content Creation :

Design, develop, and maintain customer-facing user content, including in-product instructions, illustrations, video scripts, and course modules. Produce a range of deliverables related to networking features.

Collaboration :

Work closely with key stakeholders and subject matter experts to understand requirements and customer needs. Analyze specifications and product descriptions to recommend the best documentation approach.

User Experience :

Learn about the customer experience by actively using our cloud networking products. Follow established style and process guidelines to ensure consistency and completeness.

Leadership :

Lead technical documentation efforts within a small team of writers. Operate in an environment with defined stakeholders and established processes.

Minimum Qualifications:

Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products. 5+ years of experience in technical content production. BA/BS in Technical Writing, English, Computer Science, or a related field, or equivalent experience. Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology. Ability to research complex technical concepts independently and collaboratively. Familiarity with XML authoring, content management, and courseware development tools. Strong problem-solving skills: ability to make progress with less-than-complete information. Excellent communication and collaboration skills.

Preferred Qualifications:

Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud services. Familiarity with networking technologies such as cloud networking, routing, switching, data centers, or network security. Familiarity with DITA/XML authoring principles and content management concepts. Familiarity with Markdown and MS PowerPoint for authoring content. Experience leading technical documentation efforts with multiple writers. Familiarity with program management methodologies and systems such as Agile and JIRA. Familiarity with the Juniper Junos OS. Have industry network certifications. Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

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