Senior Technical Writer

3 weeks ago

Bengaluru, India Cimpress India Full time

We are seeking a talented Technical Writer to join our Marketing and Web Analytics team for Bengaluru location.


This individual will be responsible for creating comprehensive technical documents, presentations, and other materials that effectively communicate complex technical information to various stakeholders, including internal teams and external partners. The ideal candidate will have a strong background in both technical writing and marketing, with a keen understanding of web analytics tools and methodologies.



Your role will involve:

  • Working with subject matter experts to obtain an in-depth understanding of products
  • Producing easy-to-understand user documentation for user guides, tutorials, FAQs, online Help, and release notes
  • Working with content in multiple formats including graphics, animation, and videos
  • Reviewing and revising content to improve clarity and follow style guidelines
  • Maintain existing content, working with experts to revalidate or update content
  • Proactively identifying opportunities and methods for improving processes and tools
  • Translating technical information into clear, concise, and engaging documentation for various audiences, including marketing professionals, data analysts, and developers.
  • Create visually appealing presentations and slide decks to support marketing campaigns, product launches, and client presentations.
  • Work closely with subject matter experts to ensure accuracy and completeness of technical content.
  • Review and edit existing documentation to improve clarity, consistency, and readability.
  • Contribute to the overall content strategy and messaging framework for marketing and web analytics initiatives.



In return you will bring:

4-8 years of

  • Proven track record of producing concise, grammatically correct technical documentation and learning assets to aid product adoption and usage
  • Familiarity with the Software Development Life Cycle and general software development. Experience using Confluence + Jira or other project management tools a plus
  • Excellent interpersonal and relationship-building skills
  • A strong learning motivation and the ability to seek out and rapidly absorb complex technology domains
  • Passion to thrive in a fast-paced, ever-changing environment and the ability to manage multiple projects simultaneously
  • A proactive and open-minded attitude to resolving problems and delivering results.
  • Strong attention to detail.



Preferred qualifications:

  • Degree in English, Technical Writing, or a related field highly desirable.
  • Proven experience as a technical writer, preferably in a marketing or web analytics environment.
  • Strong writing and editing skills, with exceptional attention to detail.
  • An understanding of cloud computing, including cloud storage technologies.
  • HTML and Photoshop or other image management skills
  • Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
  • Strong interpersonal skills and the ability to work collaboratively in a fast-paced, team-oriented environment.



As a technical writer, you will ultimately impact the organization by producing easy-to-follow guides, tutorials and documentation that accelerate product adoption and significantly improve customers integration experience.

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