Director, CSS Global SaaS

1 month ago

Mumbai, India Oracle Full time

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

Scope

Accountable for customer success outcomes and satisfaction through direction of technical delivery resources. Engage customers by being accountable for identified designated region, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way – whether they be on-site, remote or third party  Lead service development/improvement activities/initiative Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors)  Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services  Collaborate closely with Regional CSS management team, with shared accountability for technical capability throughout JAPAC Develop strong relationships with Oracle XLOB, partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity 

Responsibilities

Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within identified country/region, covering Apps/SaaS Pillars Act as a senior management point for partner concern of customer issues  Regular interaction with sales, delivery account teams to ensure appropriate and sufficient communications, status, risk, governance Assist in developing business models in a variety of situations that impact customers and Oracle positively Ensure Team Utilisation and Delivery cost are aligned with agreed targets and anomalies are identified and act upon  Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business  Understands Oracles and CSS product/solutions portfolio and knows how to win relative to competition. Provide leadership and direction to the team with coaching and mentoring capabilities Appraisal of directs and setting of realistic measurable objectives and agreed personal development plans  Act to validate and improve the quality of CSS processes and services as agreed by CSS leadership  Active participation with the relevant regional and global collaboration programs to oversee the sharing of standard methodologies, technical knowledge and experience among the GDSA community  Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation

Career Level - M4

Minimum 15 years IT organization background. Demonstrable experience of working within a strategic resourcing and delivery environment Minimum of 10 years in managing a team size of at least 30 plus Have experience in bringing to bear onshore and offshore teams Oracle Apps UL eBusiness Suite in mandated Oracle Apps UL (PSFT), Siebel, Database, SaaS and CX knowledge and experience on premises and on Cloud is a plus Strong English level

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. 

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

  • Director - SAAS Infrastructure & IT Operations

    2 weeks ago

    Mumbai, India Zycus Full time

    Director - SAAS Infrastructure & IT Operations (GLO04201) Global DeliveryBengaluruAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus...

  • Director - SAAS Infrastructure & IT Operations

    5 days ago

    Mumbai, India Zycus Full time

    Director - SAAS Infrastructure & IT Operations (GLO04200) Global DeliveryPuneAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers...

  • Director - SAAS Infrastructure & IT Operations

    1 day ago

    mumbai, India Zycus Full time

    Director - SAAS Infrastructure & IT Operations (GLO04200) Global DeliveryPuneAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers...

  • Director Operations, Global Accounts

    1 month ago

    Navi Mumbai, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Director of Engineering

    4 weeks ago

    Mumbai, India Zycus Full time

    Director of Engineering (SOF04145) Software EngineeringMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software...

  • Director of Engineering

    4 weeks ago

    mumbai, India Zycus Full time

    Director of Engineering (SOF04145) Software EngineeringMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P...

  • Project Manager

    4 weeks ago

    mumbai, India Sociabble Full time

    Job DescriptionThe mission:  Are you ready for an exciting role as a Digital Project Manager - Customer Success ?  Join our Consulting team, driving the success of client projects across the dynamic APAC region. With a core focus on project management, you'll partner with a skilled Customer Success Director, gaining insights to tailor strategies for your...

  • Project Manager

    1 month ago

    Mumbai, India Sociabble Full time

    Job DescriptionThe mission: Are you ready for an exciting role as a Digital Project Manager - Customer Success? Join our Consulting team, driving the success of client projects across the dynamic APAC region. With a core focus on project management, you'll partner with a skilled Customer Success Director, gaining insights to tailor strategies for your...

  • Director, Sales

    1 week ago

    Mumbai, India Shipsy Full time

    We are looking for a dynamic Sales,Director to contribute to our revenue growth. In this role, you will be responsible for owning all revenue expansion activities within India different region. Your primary goal will be to drive revenue growth, build strong client relationships with large enterprise accounts, and strategically position our product in the...

  • Managing Director

    1 month ago

    mumbai, India Antal International Full time

    Job Description Role: Managing Director - India Location: Bandra Kurla Complex (Mumbai) One of the largest media companies in the Middle East, ITP Media Group are looking for a Managing Director to spearhead its Indian business. ITP Media Group reaches a global audience of more than 42 million people through its leading websites, portals, social media...

  • Sports Director

    3 weeks ago

    mumbai, India Global Schools Foundation Full time

    ABOUT USFounded in 2002, Global Schools Foundation is a Singapore-headquartered, community-oriented education institution whose mission is to cultivate and nurture young minds into global leaders of the future and is significantly contributing to achieving significant learning outcomes for every child. In the last two decades, the Foundation has grown to 62...

  • Sales Director

    2 minutes ago

    Mumbai, India Randstad India Full time

    Job Title: Director Sales - Paints & Waterproofing BusinessReporting to CEOLocation: Mumbai, Delhi, NCR or GujaratCompany Overview:Our client is a leading organization in the Paints & Waterproofing industry, committed to delivering high-quality products and innovative solutions. As we continue to expand our market presence globally, we are looking for a...

  • Director of Product Management

    3 days ago

    Mumbai, India Talentiser Full time

    We are hiring for Director of Product- SAAS for a growing company based out in Mumbai.Responsibilities:● Develop and communicate a clear product vision and strategy aligned with the company's goals and market demands● Create and maintain a comprehensive product roadmap, balancing short-term deliverables withlong-term innovation and growth...

  • Director of Product Management

    2 days ago

    Mumbai, India Talentiser Full time

    We are hiring for Director of Product- SAAS for a growing company based out in Mumbai.Responsibilities:● Develop and communicate a clear product vision and strategy aligned with the company's goals and market demands● Create and maintain a comprehensive product roadmap, balancing short-term deliverables withlong-term innovation and growth...

  • Director - Global Engineering Delivery Center

    4 days ago

    Mumbai, India Pasona India Full time

    Director of Build local engineering team and develop partnership agreements with suitable local engineering firms with supply chain team, align technology/subcontract engineering works with commercial strategy;- Lead all stages of project design and engineering, including conceptual and advanced system design, observing regulatory codes, customer...

  • Sports Director

    3 weeks ago

    Mumbai, India Global Schools Foundation Full time

    ABOUT US Founded in 2002, Global Schools Foundation is a Singapore-headquartered, community-oriented education institution whose mission is to cultivate and nurture young minds into global leaders of the future and is significantly contributing to achieving significant learning outcomes for every child. In the last two decades, the Foundation has grown to 62...

  • Sports Director

    3 weeks ago

    Mumbai, India Global Schools Foundation Full time

    ABOUT US Founded in 2002, Global Schools Foundation is a Singapore-headquartered, community-oriented education institution whose mission is to cultivate and nurture young minds into global leaders of the future and is significantly contributing to achieving significant learning outcomes for every child. In the last two decades, the Foundation has grown to 62...

  • Sports Director

    3 weeks ago

    Mumbai, India Global Schools Foundation Full time

    ABOUT US Founded in 2002, Global Schools Foundation is a Singapore-headquartered, community-oriented education institution whose mission is to cultivate and nurture young minds into global leaders of the future and is significantly contributing to achieving significant learning outcomes for every child. In the last two decades, the Foundation has grown to...

  • Sales Director

    39 minutes ago

    mumbai, India Randstad India Full time

    Job Title: Director Sales - Paints & Waterproofing Business Reporting to CEO Location: Mumbai, Delhi, NCR or Gujarat Company Overview: Our client is a leading organization in the Paints & Waterproofing industry, committed to delivering high-quality products and innovative solutions. As we continue to expand our market presence globally, we are looking for a...

  • Director Information Technology

    1 month ago

    navi mumbai, India Paradise Placement Consultancy Full time

    Responsibilities : Delivery of IT projects to market. Ensuring that technology resources meet the company's short and long-term needs. Acting as a mentor to team members. Ensuring all technology practices adhere to regulatory and compliance standards. Provides strategic direction and oversight for the full life cycle of design, development,...