Manager – Kore Ai Technical Lead

2 months ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI 
Inviting applications for the role of Manager – Kore Ai Technical Lead
As a Kore.AI Technical Lead at Genpact, you will play a crucial role in designing, developing, and maintaining intelligent chatbots and virtual assistants powered by Kore.AI. You will work closely with our cross-functional teams to understand business requirements and implement conversational solutions that enhance user experience.
Responsibilities:
• Collaborate with stakeholders to gather requirements and understand business objectives.
• Design and develop intelligent chatbots and virtual assistants using Kore.AI platform.
• Implement natural language processing (NLP) and machine learning algorithms to enhance conversational capabilities.
• Integrate chatbots with various enterprise systems and third-party APIs.
• Ensure the performance, security, and scalability of Kore.AI solutions.
• Collaborate with UX/UI designers to create a seamless and intuitive user experience.
• Stay updated on the latest trends and technologies in conversational AI.
 
Qualifications 
 Minimum qualifications 
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Kore.AI certification is a plus.
• Experience with other conversational AI platforms is a bonus.
Preferred qualifications 
• Proven experience as a Kore.AI Technical Lead or similar role.
• Solid understanding of natural language processing and machine learning concepts.
• Proficiency in programming languages such as Python, Java, or Node.js.
• Experience in integrating chatbots with enterprise systems and third-party APIs.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

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