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D365 Specialist/ Tech

4 months ago

New Delhi, India Control Risks Full time

Purpose

  • To provide both technical and functional expertise of the D365 F&O and HR modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
  • This is a hands-on role and the holder will equally provide configuration and development to Dynamics 365 F&O and HR modules as well as assisting in the implementation and support of Dynamics 365 solutions.
  • This role requires strong communication to non-technical audience and the holder needs to be able to work at a strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way
  • To lead the India DTS team (matrix structure) which has a mix of persons from Applications, Infrastructure, Service Delivery and other areas.

Role tasks and Responsibilities

  • Undertake the duties of D365 F&O and HR Technical Subject Matter Expert (SME) in the operation, management, maintenance and development of the D365 F&O and HR platforms
  • Act as local lead for the India DTS team in a matrix structure and provide guidance and oversight in their liaison with the rest of the India business Act as a single point of contact for cross-functional and general DTS activities and represent the India DTS team in Management meetings
  • Act as point of escalation for local DTS staff matters, and proactively escalate to DTS Senior Leadership when matters necessitate
  • Work closely with the D365 Solution Architect to support the delivery of D365 initiatives, always considering the interaction/dependencies of common data model between modules
  • Work with the Business Teams to understand opportunities / requirements for developing the D365 applications platforms
  • Develop user stories in DevOps (or ITSM), define and maintain accurate product backlog, and manage overall demand through MS Project for The Web
  • Inspire the business through demonstrations of the possibilities of D365 F&O and HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
  • Maximise the use of D365 F&O and HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
  • Support the teams with regression testing of solution, UAT, and training Debugging bugs
  • Develop functional designs, test plans and scripts where applicable
  • Drive innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
  • Provide Go-live and post-live support
  • Resolve tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
  • Prepare and represent D365 F&O & HR changes at CAB
  • Advise customers on best practices for D365 F&O & HR processes, user interface and architecture
  • Advise on complex D365 F&O, and HR cases and proposing comprehensive solutions
  • Work with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from the Applications team to complete project tasks on time and within budget
  • Develop solutions that improve the efficiency and capability of F&O system users.
  • Implement product best practices based on Microsoft Dynamics standards and supported configurations
  • Operate as the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
  • Help and provide guidance with training SME’s in areas specific to their BAU activities
  • Work closely with the D365 Technical Delivery Manager on areas that require further engagement with the business and partner where required
  • Work with the business SME’s, help with knowledge, answer questions, drive a knowledge base
  • Support on surrounding application projects to help transition to Support
  • Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
  • Assist in the platform releases (upgrades) with regression testing and work with the business to arrange functional tests
  • Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams

Requirements

  • 5+ years’ demonstrable experience of leading a team
  • 5+ years of demonstrable experience configuring and implementing Dynamics 365 Finance and Operations
  • Using or supporting or implementing Dynamics CE an advantage
  • Bachelor’s degree in accounting or finance preferred and 5 + years relevant work experience and relevant college coursework in computer science, information technology or a related area; or bachelor’s degree in computer science or information systems and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
  • Good knowledge of D365 F&O & HR
  • Proven experience in business analysis with organisations of various size and complexity
  • Business process mapping and optimisation
  • Excellent problem-solving and analytical skills
  • Experience leading ongoing reviews of business processes and developing optimisation strategies
  • Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder