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D365 Technical and Functional SME

3 months ago

New Delhi, India Control Risks Full time
  • To provide both technical and functional expertise on the D365 F&O and HR modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.
  • This is a hands-on role and the holder will equally provide configuration to Dynamics 365 F&O and HR modules as well as assisting in the implementation and support of Dynamics 365 solutions.
  • This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.

Role Tasks and Responsibilities:

  • Working closely with the D365 Solution Architect to support the delivery of D365 initiatives - with a stronger focus on F&O
  • Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
  • Inspiring the business through demonstrations of the possibilities of D365 F&O (more important), CE & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
  • Maximising the use of D365 F&O, CE & HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
  • Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
  • Developing functional designs, test plans and scripts where applicable
  • Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
  • Go-live and post-live support
  • Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
  • Preparing and representing D365 F&O, CE & HR changes at CAB
  • Advising customers on best practices for D365 F&O, CE & HR processes, user interface and architecture
  • Advising on complex D365 F&O, CE & HR cases and proposing comprehensive solutions
  • Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
  • Developing solutions that improve the efficiency and capability of F&O system users
  • Implementing product best practices based on Microsoft Dynamics standards and supported configurations
  • Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
  • Help and guidance with training SME’s in areas specific to their BAU activities
  • Working closely with the D365 technical delivery manager on areas that require further engagement with the business.
  • Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
  • Supporting on surrounding application projects
  • Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
  • Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
  • Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
  • Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.

Requirements

  • 3+ years of experience configuring and implementing Dynamics 365 Finance and Operations
  • Bachelor’s degree in accounting or finance preferred and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or Bachelor’s degree in Computer science or Information systems / Engineering and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
  • Good knowledge of D365 F&O (mandatory), CE (advantage) & HR (nice to have)
  • Proven experience in business analysis with organisations of various size and complexity
  • Business process mapping and optimisation

Excellent problem-solving and analytical skills

-Experience leading ongoing reviews of business processes and developing optimisation strategies

-Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder

QUALIFICATIONS & EXPERIENCE

-Must have in depth knowledge of Dynamics 365 F&O

-Understanding of D365 CE (PSA) & HR

-Good grasp of new and emerging technology trends

- In depth understanding of ERP applications

COMPETENCIES

Problem Solving

-Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s).

Innovation & Creativity

- Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.

- Shows initiative in work, contributing new solutions or new ways of doing things

Applied Thinking/Decision Making

- Be prepared to make decisions and effective implementation of those decisions

- Translates decisions into effective actions and implementation

- Acts decisively and make difficult decisions even if unpopular

Results Oriented

- Delivers on personal objectives to deliver to strategic and department plans

- Focuses on delivery, strives to exceed expectations

- Shows drive and determination to achieve high standards

Driving profit/margin improvement

- Suggests and makes improvements and efficiencies to manage costs and improve margins

- Understands need to work within project scope including price

Communication, planning work and influencing

- Communicates clearly and concisely using language appropriate to audience

- Displays sensitivity to develop constructive relationships with others

- Plans and organises workload of own and others, suggests priorities as necessary

All employees are expected to display behaviors reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.