Current jobs related to Customer Excellence Executive India - Sany - Sedex
-
Mechanical Design Engineer
3 months ago
Sany, India Excellence and Eminence LLP Full timeWe are looking for MechanicalDesign Engineer Aero Engine with 515 Yrs of Experience for ouresteemed client for BangaloreLocationKey Skills:Stack Up Hand Calculations(Mandatory) Aero Engine(Mandatory) Stress Analysis (Mandatory) Bruhn Method Dolly DesignGasTurbineThisis an immediate requirement. Please apply if you can joinwithin 30 days or close to...
-
Customer Service Representative
2 weeks ago
Sany, India Careerxtra Full timeJob Title: Customer Support Agent DutchAbout the Role:We are seeking a highly skilled Customer Support Agent to join our team. As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your role will be to resolve their queries and issues in a...
-
Sany, India Feufo Inc Full timeJob Title:Technical Customer Support 7.2k USD per year MUST HAVE homeautomation/ smart home exp SaaS backgroundLocation: India(night shift remote) United StatesCanada(Remote)WorkExperience (years) : 1YearsAnnual Compensation :7.2 k USD per yearMUSTHAVE home automation/ smart home domain or company based exp /SaaS background and who has experienceconnecting...
-
Customer Service Representative
5 days ago
Sany, India Careerxtra Full timeRole Overview: We are seeking a skilled Customer Service Representative to join our team at Careerxtra. As a key member of our support team, you will provide exceptional customer service to clients in the Dutch language.Key Responsibilities:Handle customer inquiries and resolve issues via phone, email, and chat platforms.Utilize advanced diagnostic tools and...
-
sany, India Feufo Inc Full timeJob Title: Technical Customer Support 7.2k USD per year MUST HAVE home automation/ smart home exp SaaS background Location: India (night shift remote) United States Canada(Remote)Work Experience (years) : 1 YearsAnnual Compensation : 7.2 k USD per yearMUST HAVE home automation/ smart home domain or company based exp / SaaS background and who has...
-
Sany, India Feufo Inc Full timeJob Title: Technical Customer Support 7.2k USD per year MUST HAVE home automation/ smart home exp SaaS background Location: India (night shift remote) United States Canada(Remote)Work Experience (years) : 1 YearsAnnual Compensation : 7.2 k USD per year MUST HAVE home automation/ smart home domain or company based exp / SaaS background and who has...
-
Customer Support Specialist
2 weeks ago
Sany, India Careerxtra Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle inbound calls from customers, assisting with inquiries and resolving...
-
Customer Service Representative
3 weeks ago
Sany, India Careerxtra Full timeJob Title: Customer Service RepresentativeWe are collaborating with a BPO renowned for its high employee satisfaction ratings to recruit experienced Dutch-speaking Customer Care Specialists for remote positions in Greece.Job Summary:The selected candidates will provide support to customers of an e-commerce brand, delivering exceptional customer experiences...
-
Customer Support Specialist
3 weeks ago
Sany, India Careerxtra Full timeJob Title: Customer Support Specialist ItalianWe are seeking a highly skilled and motivated Customer Support Specialist Italian to join our team at Careerxtra. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving their queries and issues in a timely and professional manner.Key...
-
Customer Service Representative
2 weeks ago
Sany, India Careerxtra Full timeJob DescriptionWe are seeking a highly skilled and experienced Dutch speaking Customer Care Specialist to join our team at Careerxtra. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via voice chat and email.Key Responsibilities:Provide technical-based customer assistanceDeliver...
-
Customer Service Representative
2 weeks ago
sany, India Careerxtra Full timeCustomer Service Representative Job DescriptionAre you fluent in Italian and passionate about delivering exceptional customer service? We're seeking a skilled Customer Service Representative to join our team at Careerxtra.Key Responsibilities:Handle inbound calls from customers, providing assistance and resolving issues with orders or devices.Utilize...
-
Customer Service Representative
9 hours ago
Sany, India Careerxtra Full timeJob DescriptionJoin us at Careerxtra as a Customer Service Representative and take on a rewarding role that combines excellent communication skills with a passion for helping others.About the RoleProvide top-notch customer support via phone, email, and other channels.Utilize advanced diagnostic tools to troubleshoot issues and resolve customer...
-
Customer Service Representative
2 weeks ago
Sany, India Careerxtra Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers, assisting with inquiries, and resolving issues with orders or devices.Key Responsibilities:Handle inbound calls from...
-
Customer Service Representative
2 weeks ago
sany, India Careerxtra Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers, assisting with inquiries, and resolving issues with orders or devices.Key Responsibilities:Handle inbound calls from...
-
Customer Service Representative German
3 weeks ago
Sany, India Careerxtra Full timeJob Title: Customer Service istant GermanWe are seeking a highly skilled and experienced German-speaking Customer Support Professional to join our team at Careerxtra. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers via voice chat and email.Responsibilities:Deliver technical...
-
Customer Service Representative
3 weeks ago
Sany, India Careerxtra Full timeCustomer Service Representative - ItalianWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Slovakia. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our brand values.Key Responsibilities:Handle inbound...
-
Customer Care Representative
5 days ago
Sany, India Careerxtra Full timeJob Title: Customer Care RepresentativeWe are seeking an experienced Dutch speaking Customer Care Representative to join our team in Greece. As a Customer Care Representative, you will provide exceptional customer service to clients of an e-commerce brand.Key Responsibilities:Conduct technical-based customer assistance through voice chat and email in a...
-
Customer Service Representative
8 hours ago
Sany, India Careerxtra Full timeCustomer Care SpecialistWe are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Greece.The successful candidates would support customers of an e-commerce brand.Key Responsibilities:Conduct technical-based customer assistance through voice chat and email in a timely...
-
Customer Support Specialist
2 weeks ago
Sany, India Careerxtra Full timeAbout the Role:We are seeking a highly skilled Dutch speaking Customer Support Specialist to join our team at Careerxtra. As a Customer Support Specialist, you will be responsible for providing exceptional customer experience through technical-based customer assistance via voice chat and email.Key Responsibilities:Conduct technical-based customer assistance...
-
Customer Support Specialist
2 weeks ago
Sany, India Careerxtra Full timeWe are seeking a highly skilled Dutch Speaking Customer Care Representative to join our team at Careerxtra. As a key member of our customer support team, you will be responsible for providing exceptional customer experience through voice chat and email in a timely manner.Key Responsibilities:Conduct technical-based customer assistance through voice chat and...
Customer Excellence Executive India
2 months ago
AboutSedex
Morethan 85000 businesses across the world have made Sedex theirtrusted partner in creating a more socially and environmentallysustainable supply chain.
From our platformsunrivalled data insights to our teams expert guidance Sedex makesit easy for companies to manage assess and report on sustainabilityperformance.
Our Vision is to be a leader inmaking global supply chains more socially and environmentallysustainable.
Our Mission is to supply dataledinsights accessible tools and exceptional services for moresustainable supply chains. Our solutions enable companies tocontinuously improve environmental social and governance (ESG)performance and outcomes.
Therole
The role will provideexisting customers with a high level of product service andtechnical support by being the first point of contact.
Keyresponsibilities
- Firstpoint of contact to provide Sedex related information and assistwith system related technical email and phone queries
- Welcoming new suppliers (after registration) to Sedex andguide them in the use of Sedex tools & services
- Engaging and promoting any new platform tools &services launches with customers
- Provideguidance and training on Sedex tools
- Deliverexcellence in service and experience each and every time ensuringsuppliers renew on time
- Promote the benefitsof Sedex membership and support customers in maximising the valueof Sedex
- Respond to all enquires withinpublished Service Level Agreements (SLAs) while meeting 1st callresolution targets
- Log and process all memberrelated enquires within the CRM system (site moves audit deletionsand all other customer touch points)
- Languagesupport to customers
- Regularly assess and workto update support materials in collaboration with the trainingteam
- Liaising with finance team on paymentsand refunds plus other additionaladmin
KnowledgeSkills & Experience
- Confident in IT Systems CRMs and all Microsoft Officepackages
- Experience working in differentInternet browsers
- 12 years of B2B customerservice experience or equivalent account managementexperience
- Customer focused attitude andservice mentality
- Demonstrated ability toachieve KPIs and work within a target drivenenvironment.
- Professional and flexibleattitude with good interpersonal skills
- Critical Thinking Problemsolving and creativity toidentify workable solutions
- A diplomaticnature (patient but assertive)
- Good knowledgeretention excellent organisational skills and commitment
- Degree level education preferred or equivalentexperience
- Professionalism and genuineinterest in the provision of excellent customer service
- An interest in ethical trade and responsible supply chainmanagement
Ourculture
At Sedex we arepassionate about helping businesses become truly sustainable andethical across their operations and supply chains. We believe thatall people have the right to a safe workplace where they aretreated with respect and paid fair wages free of harassment anddiscrimination. We strive to achieve these beliefs throughinclusive behaviours that embody our values of being collaborativeresponsible transparent quality driven and committed to serviceexcellence.
We want everyone to feel they can bethemselves and thrive at work in every country in everything we doevery day. We are focused on providing a culture characterised byinclusive everyday behaviours built on a foundation of respect andappreciation for diversity in all itsforms.
Privacy Policy
Sedex is committed to protectingthe privacy of its website users and members. Sedex uses anypersonal information you submit to us in accordance with thispolicy. The General Data Protection Regulation (GDPR) requires usto ensure that any personal information you provide us is processedfairly and lawfully. Sedex is the data controller in relation toany personal information you submit. Click here to viewour privacypolicy
