Senior Trainer
3 months ago
We are seeking a Senior Trainer with a deep understanding of Payor Services for US Healthcare RCM to train our professionals, drive excellence in service delivery and training. Apply now and take your career to new heights with a team that’s transforming healthcare
JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES-
Create and share the training plan with stakeholders
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Deliver client specific training modules to new hires
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Meet training TAT for each training program
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Maintain the training records, trainees attendance & feedback score for all trainings conducted
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Collect feedback from trainees to improve the quality of training
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Monitor the progress of the trainees and provide constructive feedback
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Monitor new joiner’s performance for the first 60 days and clarify process related queries
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Prepare the training plans, training content and assessments for refresher training
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Recommend changes in the training plan and training method
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Manage LMS platform and schedule assessments
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Update training related SOP and PWI when required
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Liaise with managers to determine training needs
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Design effective training content and prepare educational material such as module summaries
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Support and mentor new employees
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Conduct evaluations to identify areas of improvement
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Monitor employee performance and response to each training
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Knowledge on Payer workflows such as Enrollment, Claims Adjudication, Appeals and Grievances, Payment Integrity & Authorization
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Expertise on Payer terminologies (related to Medicare Advantage programs) and concepts like Credentialing, Authorization, Out of network and In Network concepts & Subrogation
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Strong interpersonal and good communication skills
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Passionate to learn new processes
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Willing to work night shifts at office
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5 to 10 years of experience in US Healthcare RCM process specializing in payer domain
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3 to 5 years experience in training new hires and existing employees
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End to End domain knowledge on US Healthcare and Payer Services Life Cycle
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