Senior Professional Services Engineer
3 weeks ago
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NICE Actimize is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.
NICE Actimize is currently seeking a dynamic Professional Services Operations Analyst with good imagination to support our global Professional Services organization. The person is expected to be strong on timesheet system such as ChangePoint PSA and Microsoft Excel. Familiarity with any LMS is highly preferred. Preferred to have Power BI skills.
Responsibilities
Conceive, design and provide consistent high quality monthly KPI reports at various levels of management including project P&L, utilization, billable vs. non-billable hours.Act as administrator for PS time tracking and project management system (ChangePoint PSA) including ownership of data integrity.Conceive, design and provide ad hoc reports and support for PS organization to VP of Finance, Global and Regional VPs of PS and PS senior management upon request.Provide business analysis - forecast, measure, track and report PS pipeline opportunities.Provide re-assessment of key internal procedures related to professional services activities to improve efficiency and effectiveness.Provide new user set up as well as system training on ChangePoint PSA to new PS employees.Excel expertise required in order to develop/maintain various dashboards and reports as well as to perform analysis of data from multiple sources when required for various levels of management personnel. Examples include monthly KPI reports including project P&L, utilization, billable vs. non-billable hours and any ad-hoc requestsDesign and/or improvise on existing learning solutions through training life cycle – needs analysis, mapping, design, development and delivery. Make design suggestions , improvisations to current LMS.Work in a fast-paced environment while completing training projects according to project timelines.Foster teamwork within a global group, to achieve project and group goals.Qualifications
Bachelor Degree in Information Technology or related fieldVery well-versed with ChangePoint PSAAbility to “connect the dots” across multiple systems , and be able to draw a single source of truth.Strong Excel skills required.Familiarity/ Experience with any Learning Management System (LMS)Demonstrated comfort working in a cross-functional, matrix-oriented, multinational environment. International work experience preferred.Excellent communication (written/presentation) and interpersonal skills with ability to influence global team members.Process oriented, proactive and customer-focused.Flexible and able to quickly act under pressure.Good understanding of a complex and global business environmentExcellent analytical, organizational and communication skillsSelf-motivated and fast learner with a strong sense of ownership and driveHigh caliber team player, self-starter and ability to work independently.Very high level of verbal and written EnglishTakes a “Can-Do” approach and attitude.Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5045
Reporting into: Tech Manager
Role Type: Individual Contributor
-
Senior Professional Services Engineer, Actimize
1 month ago
Pune, India NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about?As a Senior Professional...
-
Senior Professional Services Engineer
4 days ago
pune, India NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? NICE Actimize is...
-
Professional Services Engineer, Actimize
4 days ago
Pune, India NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don’t limit our challenges. We challenge our...
-
IT Service Professional
4 months ago
Pune, India Siemens Technology and Services Private Limited Full timeHello eager tech expert! To create a better future, youneed to think outside the box. That’s why we at Siemens need innovators whoaren’t afraid to push boundaries to join our diverse team of tech gurus. Gotwhat it takes? Then help us create lasting, positive impact! You’ll break new ground by: Together with our team, you are customer key...
-
Professional Services Engineer, Actimize
3 weeks ago
Pune, India NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about? Job Description Nice...
-
Associate Professional Services Engineer
4 days ago
pune, India Forescout Technologies Inc Full timeWhat We Do Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government...
-
Associate Professional Services Engineer
4 months ago
Pune, India Forescout Technologies Inc Full timeWhat We Do Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies...
-
Professional Technical Professional Services
2 months ago
Pune, Maharashtra, India timesjobs Full time## Responsibilities Requisition ID R Date posted 08/05/2024 End Date 08/20/2024 City Pune State/Region Maharashtra Country India Location Type OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...
-
Professional Technical Professional Services
1 month ago
Pune, India timesjobs Full timeResponsibilitiesRequisition ID: R-10340198Date posted: 08/12/2024End Date: 08/30/2024City: PuneState/Region: MaharashtraCountry: IndiaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...
-
Professional Technical Professional Services
1 month ago
Pune, India timesjobs Full timeResponsibilitiesRequisition ID: R-10340190Date posted: 08/07/2024End Date: 08/22/2024City: PuneState/Region: MaharashtraCountry: IndiaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...
-
Professional, Technical Professional Services
2 months ago
Pune, India Fiserv Full timeYou deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...
-
pune, India Fiserv Full timeYou deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...
-
IT Service Professional
3 months ago
Pune, India Siemens Mobility Full time**Job ID**: - 365143**Company**: - Siemens Technology and Services Private Limited**Organization**: - Information Technology**Job Family**: - Information Technology**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent**Job Title - **IT Service...
-
Engagement Manager, Professional Services
9 hours ago
Pune, India SailPoint Full timeWhySailPoint?Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and...
-
Professional Technical Professional Services
4 weeks ago
Pune, Maharashtra, India timesjobs Full timeResponsibilitiesRequisition ID:RDate posted: 08/12/2024End Date: 08/30/2024City: PuneState/Region: MaharashtraCountry: IndiaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...
-
Professional Technical Professional Services
2 months ago
Pune, Maharashtra, India timesjobs Full timeResponsibilitiesRequisition ID:RDate posted: 08/05/2024End Date: 08/20/2024City: PuneState/Region: MaharashtraCountry: IndiaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions,...
-
Sr Director
2 weeks ago
pune, India TraceLink Full timeThe Senior Director, Network Success and Services reports to the VP, Network Success & Services and leads a team of Professional Services (PS) consultants and Managers that deliver TraceLink’s SaaS solutions to our customers. The organization under their purview could be a geographic based team or a vertical practice and may span a number of shifts. Their...
-
pune, India SailPoint Full timeWhy SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting...
-
Engagement Manager, Professional Services
2 days ago
Pune, India SailPoint Full timeWhy SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting...
-
Senior Test Professional
3 months ago
Pune, India Siemens Technology and Services Private Limited Full timeHello Visionary! We empower our people to stay resilientand relevant in a constantly changing world. We’re looking for people who arealways searching for creative ways to grow and learn. People who want to make areal impact, now and in the future. Does that sound like you? Then it seemslike you’d make a great addition to our vibrant team. ...
