APO - SNP Optimizer

4 weeks ago

Chennai, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd] Full time

Job Description:

Roles & Responsibilities

The Functional Consultant facilitates the implementation and support of the SAP Cloud solution to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction. Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements. Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure and testing of C4C. Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and fix problems. Handle changes or emergency transports as needed for high priority issues. Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements. Provide consulting services on both new implementations and existing support projects. Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required. Work self-directed and independently; may act as subject matter mentor to more junior members. Problem solving skills along with an ability to collaborate. Ability to multitask and manage multiple deliverables and projects at the same time. Ability to understand business processes from a customer perspective. Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness. Fluent in English

Desired Skills & Experience

In-Depth experience in SAP Sales Cloud, SAP Service Cloud Experience in Customization, Scoping, Adaptation, Page Layout Experience in Mashup, Workflows, Data Workbench Awareness of C4C quarterly upgrades released by SAP Experience in Transport Management Experience in Reports Experience in creating/replicating Master Data in/to C4C. Experience in creating Communication Arrangements, Communication System, Web Service Monitoring, OData Monitoring Experience in integrating C4C APIs with SAP On-Premises Systems, other Cloud Systems and 3rd Party Systems Support business data migration & cleansing tasks. Perform C4C Administrator tasks. Enhancements of C4C solution

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