Associate, Operational Excellence

2 weeks ago

Chandigarh, India Basware Full time

Job Description

Professional Services , made up of Project Managers, Solution Architects, Solution and Technical Consultants, and Success Services professionals, deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize and accelerate the benefits of their Basware solutions and services. We are a global organization with 360+ professionals ensuring high-quality delivery and customer experience.

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Team Description:

As an Associate in the Operational Excellence team, you will be a part of the PS Operations team, which collaborates with various stakeholders, including Project Managers, Sales Team, Quote to Cash, and Project Governors. The team's primary responsibility is to ensure and enhance the overall quality of all global projects by enforcing compliance with Basware's processes and procedures through audits and compliance checks.

Key Role Responsibilities ("Your Contribution"):

In this role, you will have the following key responsibilities:

Project Initialization: Collaborate with stakeholders to initiate projects in the Basware PPM (Project Portfolio Management) application. This includes ensuring proper documentation for each project and providing necessary support to internal stakeholders for maintaining projects in the Project Management application. Executing project administrative tasks to facilitate seamless project operations, encompassing handover to support and formal project closure or cancellations. Sending project satisfaction surveys and analyzing the feedback received. Engaging in survey listening activities (for projects & CR’s) and generating actionable insights based on the feedback received. Handling of Change requests. Controlling and Compliance: Execute outcome-driven controlling and compliance-related tasks and propose and implement development initiatives to enhance project performance. Internal Communication: When appropriate, communicate progress and goals to internal audiences, ensuring transparency and alignment across the organization. Reporting: Generate various reports to assist internal stakeholders & regional leads.

Skills & Requirements

To excel in this role, we expect you to have the following skills and qualifications:

Experience: 1+ years of relevant business, solution, or industry experience. Fundamental knowledge of project management methodology. MS office: Expertise in using Microsoft Office tools, including Microsoft Word, Excel, PowerPoint, and Outlook. Language: Proficient in written and spoken English to effectively communicate with global stakeholders. SDLC & Agile: Basic knowledge and understanding of software development life cycle (SDLC) and Agile methodologies. Self-Motivated: Demonstrate self-motivation, attention to detail, and a commitment to continuous improvement. Multitasking and Communication: Ability to handle multiple tasks simultaneously and communicate effectively with various stakeholders. Analytical Skills: Possess strong analytical skills to assess project progress and identify areas for improvement.

Join Basware's global team and contribute to enhancing our customers' experiences and success with our Networked Purchase-to-Pay solutions. As an Associate in Operational Excellence, your efforts will play a pivotal role in driving the quality and efficiency of our projects worldwide. We look forward to welcoming a proactive and skilled individual who is passionate about making a difference in the field of operational excellence.

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