Sales Account Manager
3 weeks ago
We are looking for a Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for managing and growing our client accounts. You will be responsible for developing and implementing strategic account plans, negotiating contracts, and ensuring customer satisfaction.
Responsibilities:
Client Relationship Management:
- Build and maintain strong, long-term relationships with clients to foster loyalty and satisfaction.
- Act as the primary point of contact for clients, addressing concerns and proactively identifying solutions.
Strategic Account Planning:
- Develop and execute customized account strategies that align with client goals and company objectives.
- Regularly assess account health and identify opportunities for growth and optimization.
Contract Negotiation & Management:
- Lead contract discussions and ensure mutually beneficial terms for both clients and the company.
- Manage renewals and renegotiations, ensuring long-term, sustainable client partnerships.
Customer Satisfaction & Support:
- Address client issues or concerns promptly, ensuring timely resolution and satisfaction.
- Gather feedback to improve service delivery and ensure continuous client success.
Collaboration with Internal Teams:
- Work closely with sales, marketing, and customer support teams to ensure client needs are met efficiently.
- Provide internal teams with valuable insights and feedback to enhance client experience.
Sales & Revenue Growth:
- Identify opportunities to grow accounts through up-selling and cross-selling.
- Develop strategies to drive account expansion and meet sales targets.
CRM Management & Reporting:
- Maintain accurate client records and track sales activities using CRM software.
- Generate regular reports to track performance, sales pipeline, and account health.
Requirements
• Bachelor's degree in Business Administration or related field
• 3+ years of experience in sales or account management
• Effective communication and negotiation skills
• Analytical skills to identify customer needs and develop solutions
• Strategic account planning experience
• Sales skills to close deals and meet targets
• Proficiency in CRM software
Benefits• Health insurance coverage for employees and their families
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization
Requirements
- Able to work independently, remotely from home and on company premises in Bangalore - Fluent in Spoken and Written English - Able to work EMEA & APAC office hours - Intermediate IT skills. - 2+ years experience working in an IT environment - Asset management experience. - Windows & MacOS operating system experience. - Knowledge of the ITIL reference model is preferable.
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