Senior Product Manager
3 weeks ago
Overview
The Microsoft Digital Contact Center platform is a comprehensive solution designed to help organizations manage and optimize their customer interactions across multiple channels. The Dynamics 365 Customer care application and Omnichannel services are at the center of the Digital Contact Center Platform. D365 customer service is one of the market leaders in the customer engagement segment. It provides a unified and integrated environment for managing customer engagements across various channels such as voice, chat, email, social media, and more. It enables organizations to deliver consistent and personalized interactions throughout the customer journey, regardless of the channel chosen by the customer. It empowers customer service teams to provide exceptional customer experience with the help of cutting-edge generative AI tools. By leveraging customer data and insights, it enables organizations to deliver personalized experiences and contextually relevant interactions. The platform offers intelligent routing and automatic call distribution (ACD) capabilities to ensure that customer inquiries are directed to the most appropriate agent or team based on skills, availability, workload and much more.
Are you looking to build Software as a Service (SaaS) applications to enable our business customers to undertake their journeys of digital transformation with Microsoft Digital Contact Center Platform. Our team builds the experiences and services that powers this platform. Our team innovates quickly and works closely with our partners and customers in an agile, high-energy environment. If the opportunity to collaborate with diverse engineering teams, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large-scale 24x7 business SaaS applications excite you, please come and talk to us
Qualifications
The ideal candidate is an experienced product manager with:
Excellent communication and presentation skills, with the ability to effectively articulate complex concepts and influence stakeholders at all levels. Strong analytical and problem-solving skills, with the ability to gather and interpret data, identify insights, and make data-driven decisions. Experience working with cross-functional teams and stakeholders in a global and matrixed organization. Passion for technology, innovation, and creating exceptional customer experiences. Entrepreneurial mindset, possess a high energy level to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions. Motivation to work with and leverage internationally distributed development teams. A bachelor’s degree in engineering with a MBA from premier business schools is preferred with 5+ years of experience as a product manager, preferably in an online service Prior experience in contact center or CRM industry is a plus Strong track record of driving successful product strategies, launches, and business outcomes. Deep understanding of product management methodologies and frameworks, with the ability to apply them effectively in a fast-paced and dynamic environment. Strong leadership skills with the ability to motivate and inspire teams towards a shared vision and goals.
Responsibilities
We are seeking a highly skilled and experienced Senior Product Manager to join our Dynamics 365 Customer care applications team. In this role, you will be responsible for building next generation user experiences infused with artificial intelligence. You will work closely with external customers and internal cross-functional teams, including developers, business analysts, consultants, and stakeholders, to ensure successful project delivery and customer satisfaction. You will be responsible for defining the roadmap in your areas and deliver customer value impacting many customers. You will be directly influencing a team of 20 + developers, product managers, and designers. As a Senior Product Manager, you will drive:
Product Leadership: Provide strong leadership and guidance to the product team throughout the entire lifecycle, from ideation to go-to-market. Product Planning: Develop comprehensive product plans, including scope, schedule, and resource allocation, ensuring alignment with customer expectations and organizational objectives. Stakeholder Management: Build and maintain effective relationships with key stakeholders, including customer representatives, internal teams, ensuring open communication and collaboration. Requirements Gathering: Listen to market signals, collaborate with customers and partners to understand their requirements, translate them into clear deliverables. Risk and Issue Management: Identify, assess, and manage risks and issues, developing mitigation strategies and contingency plans in collaboration with engineering leaders to deliver success. Specifications: Provide functional and non-functional inputs for product development. Define success KPIs and monitor success. Communication and Reporting: Develop pitches, and surface progress, and risks to key stakeholders through effective reporting mechanisms and presentations. Product Evangelization: Be the voice of the product in internal and external forum. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect-
Senior Product Manager
7 days ago
Bengaluru, Karnataka, India Amazon Full timeAbout the RoleAs a Sr. Product Manager for FBA Inventory team, you will be the single threaded leader for building a world-class inventory experience for our Sellers with dedicated support from engineering, science, machine learning and UX teams. These experiences are critical in enabling FBA sellers to seamlessly plan and manage inventory across Amazon...
-
Senior Product Manager
6 days ago
Bengaluru, India Intuit Full timeSenior Product Manager Overview Join Intuit as a Senior Product Manager on the Practice Workforce Operations team, supporting Customer Success. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. We are seeking...
-
Senior Product Manager
5 days ago
Bengaluru, India Intuit Full timeSenior Product Manager Overview Join Intuit as a Senior Product Manager on the Practice Workforce Operations team, supporting Customer Success. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. We are seeking...
-
Senior Product Manager
6 days ago
Bengaluru, India Intuit Full timeSenior Product Manager Overview Join Intuit as a Senior Product Manager on the Practice Workforce Operations team, supporting Customer Success. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. We are...
-
Senior Product Manager
2 weeks ago
Bengaluru, India Gethyr Full timeVWO is seeking a dynamic Senior Product Manager to take ownership of one of our flagship products. The Senior Product Manager will work closely with all teams at Wingify to shape and execute our product roadmap and strategy.Responsibilities :Strategic Vision : Define, execute, and deliver the product roadmap.Leadership Collaboration : Partner with the...
-
Senior Manager
2 weeks ago
Bengaluru, India Walmart Sourcing Full timeExperience summary- Has a history of delivering value to customers within the field of expertise and demonstrate a subject matter expertise.- Accountable for evolving and driving the product vision & strategy for the product, partnering with business stakeholders to set the future direction as part of the wider business strategy.- Writing user stories,...
-
Senior Product Manager
6 days ago
Bengaluru, India Intelliswift Software Full timeFunction: Technical Management → Product Management- Product ManagementResponsibilities:- Develops and champions a world class product vision and strategy for a product team managing multiple products.- Drive product capabilities and roadmap with very minimal supervision and guidance- Drives the execution of multiple projects in an Agile Environment for...
-
Senior Product Manager
5 days ago
Bengaluru, India Intelliswift Software Full timeFunction: Technical Management → Product ManagementProduct Management Responsibilities:Develops and champions a world class product vision and strategy for a product team managing multiple products.Drive product capabilities and roadmap with very minimal supervision and guidanceDrives the execution of multiple projects in an Agile Environment for Product...
-
Senior Product Manager
6 days ago
Bengaluru, India Intelliswift Software Full timeFunction: Technical Management → Product ManagementProduct Management Responsibilities:Develops and champions a world class product vision and strategy for a product team managing multiple products.Drive product capabilities and roadmap with very minimal supervision and guidanceDrives the execution of multiple projects in an Agile Environment for Product...
-
Senior Product Manager
6 days ago
Bengaluru, India Intelliswift Software Full timeFunction: Technical Management → Product Management Product Management Responsibilities: Develops and champions a world class product vision and strategy for a product team managing multiple products. Drive product capabilities and roadmap with very minimal supervision and guidance Drives the execution of multiple projects in an Agile Environment for...
-
Senior Product Manager
4 weeks ago
Bengaluru, India Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Senior Manager
2 weeks ago
Bengaluru, India Walmart Sourcing Full timeExperience summaryHas a history of delivering value to customers within the field of expertise and demonstrate a subject matter expertise. Accountable for evolving and driving the product vision & strategy for the product, partnering with business stakeholders to set the future direction as part of the wider business strategy.Writing user stories, creating...
-
Senior Manager
2 weeks ago
Bengaluru, India Walmart Sourcing Full timeExperience summaryHas a history of delivering value to customers within the field of expertise and demonstrate a subject matter expertise. Accountable for evolving and driving the product vision & strategy for the product, partnering with business stakeholders to set the future direction as part of the wider business strategy.Writing user stories, creating...
-
Senior Product Manager, RoW NL Product
4 weeks ago
Bengaluru, India ATSPL - Karnataka Full timeSenior Product Manager-RoW NLAmazon is looking for a motivated individual for the profile of Senior Product Manager for RoW NL Product team within Row APEX (Analytics, Product and Execution) Org. In this role, you will:· Define, design, launch and manage new products for network loss reduction in RoW marketplaces (IN, JP, MENA, LatAM and APAC)· Gather...
-
Senior Product Manager
4 weeks ago
Bengaluru, India Microsoft Full timeOverview Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.Microsoft’s Azure Data engineering team is leading the transformation of analytics in...
-
Bengaluru, India Leap Full timeAbout the Role:We are seeking an experienced and driven Senior Product Manager to join our dynamic team. The Senior Product Manager will play a pivotal role in shaping the future of our products and driving innovation. This individual will lead the product development lifecycle, from concept to launch, and will collaborate closely with cross-functional teams...
-
Senior Product Manager
1 week ago
Bengaluru, India GIVA Full timeJob Description:Dear Applicants,GIVA is looking for Sr. Product Manager role specifically from e-commerce and retail domain.As a Senior Product Manager at GIVA, you will play a crucial role in driving the strategicdirection and execution of our products, namely GIVA website & app.The ideal candidate should have previous experience with leadingE-commerce...
-
Senior Product Manager, Amazon Pay
2 weeks ago
Bengaluru, India Amazon Pay (India) Private Limited Full timeInterested in building innovative health insurance solutions with engaging user experiences that help Amazons users achieve financial well-being? Utilize your deep product management expertise, strong analytical skills, & relationship skills in helping us build customized health insurance solutions which enable customers to protect themselves and their loved...
-
Senior Product Manager, SCOT-AIM
1 week ago
Bengaluru, India ADCI - Karnataka Full timeSCOT AIM in India is seeking an innovative & entrepreneurial Senior Product Manager (Sr. PM). You will be responsible for driving product vision, adoption strategy & own business outcomes for India for Selection. In this role, you will work extensively with India business, operation, finance and legal teams and central product, science and tech teams to...
-
Senior Product Manager
3 weeks ago
Bengaluru, India Playdawn Full timeAbout Company:A pioneering startup that invests in and operates a diverse house of game studios, specifically focusing on revenue-generating casual mobile game studios in emerging markets.Role: Senior Product ManagerLocation: Bangalore | Work Mode: In OfficeSummary:As Senior. Product Manager, your goal is to create the best and most enjoyable live...
