Customer Success Associate

4 weeks ago


Gurugram, India Pranam Recruiters Full time

Job Title: Customer Success Associate / Customer Support Executive

Work Mode: Work From Office

Process: International Process

Location: Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016

Roles and Responsibilities:

  • Handle customer queries and provide efficient solutions
  • Maintain customer satisfaction through effective communication
  • Assist in resolving issues related to product or service usage
  • Work in a fast-paced environment while adhering to quality standards

Additional Benefits:

  • Opportunity to work with a dynamic team in an international process
  • Professional growth and development opportunities


Requirements


Skill Set:

  • Excellent communication skills in English and Hindi (Fluency in English is mandatory)
  • Strong interpersonal and problem-solving skills

Qualification:

  • Bachelor's degree (mandatory)

Experience:

  • Minimum 3+ years of experience in an International BPO




Benefits

Cab Facility: Available

One-time Meal: Available




Headcount: 6 Positions

Interview Mode:

  • All Virtual
    • HR Round
    • Operations Round
    • Joining Formalities
    • Final Joining

Salary:

  • Tier 1 Hindi/English: ₹32,000 CTC
  • Tier 2: ₹36,000 CTC (As per experience)

Shift: 24/7, Rotational Shift

  • 5 Days Working
  • 2 Weekly Offs
For girls day shifts only.








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