Associate/Senior Associate, Member Success
1 month ago
GLG is seeking candidates for a Member Solutions (Associate/Senior Associate) position in Gurgaon.
Member Solutions are responsible for delivering exceptional customer support for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals.
This is a fast-paced customer service position in which Associates interact with Network Members daily, answering questions through multiple channels.
Specific responsibilities include (but are not limited to):
As a Member Solutions, each day will present a variety of inquiries from both Network Members and colleagues ranging in complexity and level of urgency. You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.
You will also
Willing to work in shifts Open to 24*7 support environment Complete a fast-paced training program Interact with GLG Network Members Solve Network Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner Develop knowledge of customer service technology tools, including Zendesk Adhere to standardized workflows to provide a consistent service experience as well as ‘think on your feet’ to provide custom solutions to Network MembersAn ideal candidate will have the following :
Graduate / Postgraduate degree from a top-tier university 2+ years of relevant experience in a customer-centric environment, with a track record in playing a fully supportive role managing internal and/or external stakeholders Strong written and verbal communication skills using a variety of communication channels Passion for high-level customer service with a successful track record in working in a team environment Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment Strong problem-solving skills Passion for fast-paced learning, in a technology-enabled environment Ability to work effectively independently and/or collaboratively in a team Experience working with online ticketing systems Zendesk)We seek bright, positive and flexible people who also:
Act with the highest integrity and professionalism in all their endeavors Think creatively and focus on opportunities for growth Exhibit constant attention to detail-
Customer Success Associate
1 week ago
Gurugram, India Infosec Ventures Full timeSr. Associate / Associate - Customer Success Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting...
-
Manager, Member Success
1 day ago
Gurugram, India GLG Full timeManager, Member Success Job Summary Manager, Member Success is a member of the Member Success team in Gurugram India, reporting to the Director, Member Success. Member Success Managers lead a team of professionals who act as front-line relationship managers to GLG Network Members, a network of business and investment leaders that are driving industry...
-
Manager, Member Success
12 hours ago
gurugram, India GLG Full timeManager, Member Success Job Summary Manager, Member Success is a member of the Member Success team in Gurugram India, reporting to the Director, Member Success. Member Success Managers lead a team of professionals who act as front-line relationship managers to GLG Network Members, a network of business and investment leaders that are driving...
-
Customer Success Associate
7 days ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...
-
Senior Associate, Client Solutions
2 weeks ago
gurugram, India GLG Full timeSenior Associate :Client Solutions GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. The Client Solutions – Operations Senior Associate /...
-
Manager, Member Success
1 day ago
Gurugram, India GLG Full timeKey Responsibilities : Own the customer experience through a team of Member Success Associates Demonstrate a strong knowledge of GLG products, processes and workflows Effective performance planning for self and team, including time management and self-organization Achieve stretched targets (CSAT, NPS etc.) and be able to make decisions and manage...
-
Senior Associate, Client Solutions
2 weeks ago
gurugram, India GLG Full timeSenior Associate :Client Solutions GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. The Client Solutions – Operations Senior Associate /...
-
Senior Associate, PSF Growth Client Solutions
1 month ago
Gurugram, India GLG Full timeSenior Associate :Client Solutions GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. The Client Solutions – Operations Senior Associate /...
-
Analytics Associate Consultant
4 weeks ago
gurugram, India Blue Matter Full timeAbout Company Blue Matter Consulting is a rapidly growing management consultancy focused primarily on the biopharmaceutical industry. We partner with our clients to help them achieve commercial success across the lifecycle of their products, portfolios and organizations. We have a unique entrepreneurial culture and invest in building Blue Matter as the best...
-
Senior Associate, Client Solutions
2 weeks ago
gurugram, India GLG Full timeJob Summary GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.We are seeking candidates for Associate positions on the GLG Client Solutions team...
-
Senior Associate, Client Solutions
1 month ago
Gurugram, India GLG Full timeJob Summary GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking candidates for Associate positions on the GLG Client Solutions team...
-
Senior Associate
2 weeks ago
gurugram, India Delhivery Full timeSenior Associate – FulfillmentWe are looking for an experienced Associate with 2+ years of experience, and who can work and deliverFC engineering projects Pan India.Education QualificationB.Tech/B.E. in Mechanical/Electrical/Civil from any premier institute.Roles & Responsibility Fulfillment center launch New client process understanding and smooth...
-
Associate/ Senior Associate, Client Solutions
1 month ago
Gurugram, India GLG Full timeJob Summary GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking candidates for Associate positions on the GLG Client Solutions team in...
-
Python Developer
3 weeks ago
Gurugram, India Acuity Knowledge Partners Full timeOpportunity- Python Developer (Associate/ Senior Associate)Location- Gurugram (Hybrid)"Immediate joiners are highly preferred!"Key Responsibilities:Work with data strategy and sourcing team on data requirements to design data pipelines and delivery structures. Engage with vendors and technical teams to systematically ingest, evaluate, and create valuable...
-
Python Developer
3 weeks ago
Gurugram, India Acuity Knowledge Partners Full timeOpportunity- Python Developer (Associate/ Senior Associate)Location- Gurugram (Hybrid)"Immediate joiners are highly preferred!"Key Responsibilities:Work with data strategy and sourcing team on data requirements to design data pipelines and delivery structures. Engage with vendors and technical teams to systematically ingest, evaluate, and create valuable...
-
Research Associate
4 weeks ago
Gurugram, Haryana, India cocentrus Full timeHi, We are hiring for **Healthcare Research Associate **profile for **Gurgaon** Location please find the job responsibility as below: - **Job Title**: Healthcare Research Associate **Experience ** : 0 month to 3 years **Location**: Gurgaon Sector-18 **Working Days ** : Monday To Friday **Shift Timings ** : Rotational Shift Depends on projects - **2:00 PM...
-
Senior Associate 1, RC Creative Services
13 hours ago
gurugram, India RSM Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients....
-
Senior Associate 1, RC Creative Services
1 day ago
Gurugram, India RSM Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients....
-
gurugram, India GLG Full timeAssociate / Senior Associate, Panel Fieldwork (Online Surveys) Gurugram, India Job Summary GLG is seeking a Senior Associate to support and grow GLG’s Panel Fieldwork unit that sits within the larger Central Research team. This position will be responsible for managing day to day fieldwork on live client projects by utilizing...
-
Gurugram, India GLG Full timeAssociate / Senior Associate, Panel Fieldwork (Online Surveys) Gurugram, India Job Summary GLG is seeking a Senior Associate to support and grow GLG’s Panel Fieldwork unit that sits within the larger Central Research team. This position will be responsible for managing day to day fieldwork on live client projects by utilizing GLG’s...