Contact Centre | 12 to 14 years | Kolkata

2 weeks ago


Kolkata, India Capgemini Full time
Job Description
  • Handling a team size of minimum 25-30 associates and their performance management.
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
  • Prior digital/call center experience preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Must possess effective time management and organizational skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively. 
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Team oriented and self-motivated.
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns. 
  • Sound decision making.
Primary Skills
  • Strong Communication & Customer Service Skills.
  • Minimum 12+ years of international contact center experience.
Secondary Skills
  • Must be able to effectively adapt to accelerating changes.
  • This is remote work requiring a secure workspace and effective internet connectivity.


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