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Contact Centre 12 to 14 Years Kolkata

4 months ago

Kolkata West Bengal, India Capgemini Full time

**Job Description**:

- Handling a team size of minimum 25-30 associates and their performance management.
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
- Prior digital/call center experience preferred.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Team oriented and self-motivated.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.

**Primary Skills**:

- Strong Communication & Customer Service Skills.
- Minimum 12+ years of international contact center experience.

**Secondary Skills**:

- Must be able to effectively adapt to accelerating changes.
- This is remote work requiring a secure workspace and effective internet connectivity.