Senior Associate, Business Technology Liaison

1 month ago

Pune, India BNY Full time

Senior Associate, Business Technology Liaison II (Grade I)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Associate, Business Technology Liaison II (Grade I) to join our Business Support Markets India team. This role is located in Pune, MH – HYBRID.

In this role, you’ll make an impact in the following ways: 

Act as the primary interface between technology and a specific business/functional area for defined projects. Advise internal or client business and technology groups on how to best address business issues, processes, and opportunities through technology. Identify and gather business and system requirements, develops test strategies, and plans, create project and process specifications, coordinate with assigned project teams, and ensure that final requirements have been met upon project conclusion.

  • Analyse and define business requirements and functional or operational specifications for small to moderate sized projects of limited complexity. Formulates and defines system scope and objectives. 
  • Interface with all areas of IT on behalf of the business to resolve IT matters and improve business processes.
  • Coordinate business technology activities with internal partners.
  • Collect and define business or functional requirements and translates them into functional design, test planning, and user documentation processes. Formulate project scope, objectives, constraints and assumptions based upon user needs as well as knowledge of the application.
  • Participate in development of the functional design and user documentation by analyzing business process flows or client requests and identifying changes.  Use knowledge of business needs to provide design support to software and application development teams.
  • Gather information and provide analysis of business issues or client feedback for a specific function or application.
  • Track data and general technology requirements from businesses or functional areas for project of greater scope or complexity. Provide data and information to team members, as needed.
  • Support testing of new or enhanced applications and/or systems.  Tasks include case development, requirement traceability analysis, test preparation, script writing, and functional test execution.  Identify areas for improvement and work with technology teams to improve applications for business use.
  • Work with users and peers on planning, implementing, and supporting new or existing applications.  Use knowledge of business needs to provide design support to software and application development teams.
  • Participate in process improvement reviews and summarizes business issues and client feedback for team's review.
  • Train users on new or enhanced applications and/or systems that are more straightforward in nature.
  • Use general knowledge of regulatory and legal requirements and BNY Mellon corporate policies involving risk and control to support the development of improved business processes through technology.
  • No direct reports: provide guidance to less experienced Business Technology Liaison Support staff, as needed.
  • Responsible for the quality and completion of own work.        

To be successful in this role, we’re seeking the following: 

  • Bachelor's degree with 3 - 5 years of total work experience preferred. 
  • Experience in information technology support preferred.        
  • Prior experience and working knowledge of Reconciliations processes will be preferred. 
  • Strong Interpersonal skills to be able to communicate effectively.
  • Strong PC skills, including knowledge of Microsoft Office Suite
  • Flexible with shift timing and weekend working as may be required to support the business requirements.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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