Sales Support

5 months ago

Mumbai, India DBS Bank Full time

Business Function



As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

The position will be responsible for driving partnership channel for credit card acquisition. It includes user journeys management & KYC management for credit card originations.

Key Accountabilities

·Drive sales funnel to optimize sales conversions

·Lead engagement with risk and fraud management teams for effective controls

·Manage process controls across touch points

·Drive KYC completion and success rates

Job Duties & responsibilities

Sales Management: Work collaboratively with co-brand partner to

Optimize user journeys for seamless onboarding.

Drive biometric & Video KYC completion.

Stakeholder & vendor management

Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service.

Regulatory compliance and assessment

Ensure adherence to regulatory guidelines for all acquisition related parameters.

Ensure compliance of card guidelines

Required Experience

•Minimum experience of 6 years with 4 years in credit cards

•Conversant with card systems on originations, card management and interface with other linked systems.

•Good analytical skills to plan and execute portfolio campaigns

•Good presentation skills (conversant with MS Office)

Education / Preferred Qualifications

•MBA Degree/PGDM from a recognized university.

•Specialization in Digital Payments will be an added advantage

Core Competencies

•Expertise in understanding End to End Credit Card Lifecycle

•Functional Understanding of different system involved in Credit Card Ecosystem

•Collaborative and Customer Obsessed

•Very good communication skills

•Aptitude for Risk identification & mitigation

•Lateral thinking, Negotiation & Interpersonal Influencing skills

Technical Competencies

•Good analytical skills to monitor and execute engagement programs

•Good presentation skills (conversant with MS Office)

•Able to drive Data analysis on the sales engagement

•Craft solutions and Solve implementation roadblocks with the offering of the sales

•Provide competent technical info and knowledge

Work Relationship

•Reporting to Credit cards product head

•Working with Technology, Operations, Service, vendor(s), Compliance, Risk, Consumer Banking Product & distribution teams,

•Interactions w/direct reports of Heads of Departments and others defined from time to time

DBS India - Culture & Behaviours

•Drive performance through Value Based Propositions

•Build pride and passion to protect, maintain and enhance DBS’ image and reputation

•Enhance knowledge base, build skill sets & develop competencies

•Invest in team building & motivation through ideation & innovation

•Execute at speed while maintaining error free operations

•Develop a passion for performance and grow the talent pool

•Maintain the highest standards of honesty and integrity

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