Universal Banker

1 month ago

Bengaluru, India Standard Chartered Bank Full time

Role Responsibilities

Business

Deliver quality service while carrying out the following transactions among others for customers: Cash deposits Cash withdrawals Demand draft/pay order instructions – accepting and processing Accepting instructions for FD breaks Effecting internal account to account transfers Accepting and processing stop payment instructions Ensure that all of the above services are delivered with accuracy and warmth Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness. General Reconciliation and Compliance Activities at their level, which may typically include: Dual control of Cash functions Control of Security stationary Review of processing entries and vouchers Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff Contribute to branch performance through referrals, efficient customer service, effective operations controls He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times. Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc. Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance Responsible for health and safety for all. As part of the Health and Safety guidelines you should: Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace; Ensure that your actions do not put others at risk; Work in a healthy and safe manner; Encourage others to work in a healthy and safe manner Report all accidents and incidents and bring to the attention of the management any hazard in the workplace Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

EDUCATION Graduate/ Post Graduate, with 4 – 5 years of overall experience and more CERTIFICATIONS IRDA / AMFI

Our Ideal Candidate 

Maximize sales performance to achieve portfolio and revenue targets of the branch Ensure all branch processes are followed as per laid down guidelines Ensure branch staff work as a motivated and top performing sales and service team Maximize sales performance to achieve portfolio and revenue targets of the branch

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